IT Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/780rjh

ppIngersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. /p h3Job Title /h3 pIT Field Service Technician Level 2 /p h3Location /h3 pIngersoll Rand Parma, Italy site /p h3Job Summary /h3 pThe IT Field Service Technician Level 2 is responsible for providing advanced technical support for the IT infrastructure and end‑user computing environment at Ingersoll Rand locations across Italy, ensuring service continuity at the Parma site and through on‑site support at other Italian locations. /p h3Responsibilities /h3 ul liProvide 2nd‑level on‑site and remote IT support for end users /li liLog and manage incidents and requests via the ServiceNow ticketing system /li liTroubleshoot and resolve hardware, software, and network issues /li liSupport global infrastructure teams (Server, Network, Security) with local hands‑on activities /li liManage end‑user devices and asset lifecycle (deployment, refresh, decommissioning) /li liParticipate in local, regional, and global IT projects (e.g., MA, upgrades, deployments) /li liEnsure compliance with global IT standards, processes,



and security requirements /li liIdentify and drive continuous improvement opportunities in IT service delivery /li /ul h3Key Competencies /h3 ul li3–6 years of experience in a similar IT support or field service role /li liStrong troubleshooting skills across desktop, applications, and basic networking /li liSolid knowledge of: ul liWindows 10/11 /li liMicrosoft 365 / Teams /li liActive Directory /li liBasic networking (LAN/WAN, TCP/IP) /li /ul /li liStrong customer focus and problem‑solving mindset /li liAbility to work both independently and within a global team /li liGood English communication skills (written and verbal) /li /ul h3Preferences /h3 ul liExposure to Intune, Autopilot, SCCM, or endpoint management tools /li liFamiliarity with network infrastructure components (switches, wireless networks, basic configuration, cabling) /li liExperience supporting manufacturing or industrial environments /li liFamiliarity with global IT service delivery models /liliExperience participating in IT projects such as MA integrations, infrastructure upgrades, or security initiatives /li /ul h3Travel Work Arrangements/Requirements /h3 ul liThe technician will be based in the Parma office /li liRequired to provide support to other Ingersoll Rand sites across Italy /li liRegular travel between Italian sites is expected to ensure on‑site support and service continuity /li liOccasional travel within EMEA may be required /li /ul h3Base Salary Range /h3 ul li26.400 – 46.690 € /li liCollective Bargaining Agreement: CCNL Metalmeccanici /li /ul h3What We Offer /h3 ul liInternational and dynamic work environment /li liSpecific Lavoro da remoto Policy /li liContinuous training and access to learning through LinkedIn Learning /li liCorporate welfare and comprehensive benefits programs /li liLocal productivity bonus /li liCompany Share Options /li liInternal canteen /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/780rjh