ppFull-time | Italy, Spain | Technical Europe /p /brh3Position Summary /h3 /brpThe Technical Service Engineer BESS is responsible for the on-site installation support, commissioning, grid connection, and after-sales technical service of Battery Energy Storage System (BESS) projects across South Europe. /p /brpThe role acts as the primary on-site technical representative, ensuring safe, timely, and high-quality project delivery from installation through commissioning, acceptance, and post-installation support. The Technical Service Engineer collaborates closely with customers, EPCs, subcontractors, and internal technical teams to resolve technical issues, ensure compliance with local grid and safety requirements, and deliver an excellent customer experience throughout the project lifecycle. /p /brh3Reporting Line /h3 /brpReports to: Team Lead Technical Services BESS /p /brh3Major Responsibilities /h3 /brh3Site Delivery Commissioning /h3 /brul /brliProvide on-site technical support during installation, commissioning, testing, and handover of Battery Energy Storage System (BESS) projects. /li /brliSupervise installation activities and verify compliance with technical specifications, quality standards, and safety requirements. /li /brliPerform system commissioning, functional testing, and grid connection activities to ensure successful project energization. /li /brliResolve on-site technical issues related to electrical installation, system integration, and grid compliance. /li /brliSupport project acceptance, punch-list resolution, and final technical handover to customers. /li /br /ul /brh3After-Sales Technical Support /h3 /brul /brliRespond promptly to customer technical enquiries via remote or on-site support and ensure timely issue resolution. /li /brliTroubleshoot hardware, software, communication, and system performance issues, escalating complex cases where appropriate. /li /brliManage after-sales service activities through the service management system, ensuring accurate documentation and timely closure of work orders. /li /brliCoordinate with engineering, product, and technical support teams to resolve technical issues efficiently. /li /brliCoordinate with Sales teams to ensure effective customer communication and high customer satisfaction.

/li /br /ul /brh3Customer Support Training /h3 /brul /brliDeliver customer training on system operation, routine maintenance, and safety procedures. /li /brliBuild positive customer relationships through professional technical support and effective communication. /li /brliHandle customer complaints professionally and coordinate appropriate corrective actions to maintain customer satisfaction. /li /brliCollect and communicate customer feedback, technical issues, and field observations to support product improvements. /li /brliMaintain technical knowledge of BESS products, system architecture, and commissioning procedures. /li /brliSupport spare parts inventory management and ensure service tools are properly maintained. /li /br /ul /brh3Performance Indicators /h3 /brul /brliResponse time to customer service requests /li /brliMean Time to Repair (MTTR) /li /brliOn-time commissioning and project handover /li /brliTechnical quality of commissioning and documentation /li /brliCustomer satisfaction with field service support /li /brliCompliance with EHS and site safety requirements /li /brliAccuracy and timeliness of service documentation /li /br /ul /brh3Required Qualifications /h3 /brul /brliBachelor's degree or technical qualification in Electrical Engineering, Power Engineering, Renewable Energy, Electronics, Mechatronics, or a related technical discipline. /li /brliMinimum 2-6 years of experience in field service, commissioning, site engineering, or technical support within BESS, PV, power systems, electrical infrastructure, or a related industry. /li /brliStrong understanding of electrical systems, inverters, Battery Energy Storage Systems (BESS), or power conversion equipment. /li /brliExperience with electrical installation, commissioning, and troubleshooting. /li /brliAbility to interpret electrical drawings, wiring diagrams, and single-line schematics.

/li /brliKnowledge of grid connection requirements and electrical safety standards is preferred. /li /brliExperience working on utility-scale or commercial renewable energy projects is an advantage. /li /brliRelevant local language: C1 (professional working proficiency). English: B2 (full professional capability). /li /brliValid driver's license. /li /brliStrong technical troubleshooting and diagnostic skills /li /brliPractical understanding of electrical systems and commissioning processes /li /brliStructured, detail-oriented, and safety-focused working style /li /brliStrong customer service and communication skills /li /brliAbility to work independently under demanding site conditions /li /brliStrong problem-solving and decision-making capability /li /brliCross-functional collaboration and stakeholder management skills /li /brliHigh level of adaptability and willingness to travel extensively /li /br /ul /brh3Travel Requirement /h3 /brul /brliVery frequent travel across South Europe (estimated ≥50% of working time). /li /brliExtended periods at customer sites are expected. /li /br /ul /brh3About JA /h3 /brpJA Solar was founded in 2005 and is a leading global manufacturer of high-performance photovoltaic products. With 14 production sites, more than 20 subsidiaries and over 37,000 employees worldwide, JA Solar is one of the world's largest solar module manufacturers. The company's business includes module, wafer and cell production as well as the construction of solar power plants. /p /brpJA Solar is listed on the Shenzhen Stock Exchange in China and has been included in the Fortune China 500 and Global Top 500 New Energy Enterprises for several consecutive years. /p /brpJA Solar is an equal opportunity employer and we encourage applications from all qualified individuals. /p /brpBy submitting your application, you declare that your application data will be saved at JA Solar GmbH, and only for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail to the company address. /p /p #J-18808-Ljbffr

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