Quality Field Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7812kv

ppWe are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services. At Iveco Group, WE GO BEYOND. The five brands are each a major force in its specific business: IVECO, a pioneering commercial vehicles brand that designs, manufactures, and markets heavy, medium, and light-duty trucks; FPT Industrial, a global leader in a vast array of advanced powertrain technologies in the agriculture, construction, marine, power generation, and commercial vehicles sectors; IVECO BUS and HEULIEZ, mass-transit and premium bus and coach brands; and IVECO CAPITAL, the financing arm which supports them all. Iveco Group employs 33,000 people around the world and has 16 industrial sites and 22 RD centres. Further information is available on the Company’s website. /p h3ABOUT THE ROLE: /h3 pThis role combines precise field quality analysis with accurate technical escalation, ensuring issues are thoroughly documented to enable fast root‑cause identification while providing expert on‑site support for the most critical product issues /p pAn area (Dealers, country) is assigned to facilitate interactions. /p pActing as the final escalation point, it stabilizes complex cases, restores uptime, and confirms root causes through hands‑on diagnostics. Serves as a key bridge between customers, dealers, and internal functions, ensuring clear communication, accurate prioritization, and effective issue resolution.



/p pDrives continuous improvement in product quality, reliability and customer satisfaction by bringing the Customer Voice into the organization and delivering actionable technical feedback. /p pFleets products will be assigned depending on seniority. /p h3Key Responsibilities: /h3 h3Critical cases support resolution /h3 ul libProvide practical guidance in case of complex high‑priority or unresolved issues /b, with a diagnostics focus /li libSupport the introduction of corrective actions in the field /b, providing validating fast technical containment solutions /li libDeliver advanced diagnostics on complex systems working directly with Engineering /bfor in‑field validation of hypotheses /li /ul h3Field Issue Configuration Cross‑Functional Collaboration /h3 ul libGuarantee that complex field issues are recorded /bwith complete, high-quality technical data, and root causes are identified through data collected such as diagnostics logs, videos, freeze-frame, telematics data, mileage, duty cycle, and environmental conditions /li libEscalate critical issues /bto Engineering, Field Quality,



and Product Support with all necessary evidence /li libEnsure Issue Master correctness /bon a global level for full visibility and consistency /li libVisit periodically strategic fleets and customers /bexperiencing repeated or severe issues /li libRestore customer confidence with clear communication /band expert technical actions with expected timelines /li libUnderstand usage conditions /b (mission profile, terrain, load, application) to support accurate analysis /li libGather technical inputs from customers /b, fleet managers, drivers and dealer technicians as internal ambassador for uptime satisfaction /li libTranslate real world usage conditions /b(load, terrain, climate, application type, driving pattern) into actionable technical insights /li libCommunicate the true customer impact /b; downtime, towing events, safety concerns, warranty escalation directly to Quality Product Behavior and/or Manufacturing Quality Team which will be responsible to address properly internally /li /ul h3Launches, Training Knowledge Transfer /h3 ul libSupport Early Warning /bfor launches of new products in the field on selected fleets /li libProvide technical feedback /bto training teams based on emerging issues /li libCoach dealer and customer technicians /bon updated diagnostics procedures and best practices /li /ul h3Requirements: /h3 ul liPrevious experience: at least 3 years in automotive sector /li liLanguages: fluent English; french knowledge will be considered a plus /li liNice to have: INCA/MDA and Canalyzer knowledge /li /ul h3Salary informations: /h3 /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7812kv