Service Coordinator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7815wx

ppAccelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy‑duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. /ppAccelleron’s 3,000 employees are continuously innovating to deliver best‑in‑class products, services, and solutions that are mission‑critical for the energy transition. /ppYou will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength. /ph3Responsibilities /h3ulliAct as the primary point of contact between customers and the service team, handling inquiries, resolving issues, and providing updates on service requests. /liliCoordinate and schedule service appointments, ensuring timely allocation of resources and adherence to service timelines. /liliMaintain accurate records of service activities, including service requests, work orders, and client communications, to facilitate smooth workflow and accountability. /liliConduct follow‑up calls or surveys to ensure customer satisfaction, address any concerns, and identify opportunities for improvement in service delivery. /liliProvide administrative assistance to the service team, including data entry, report generation, and coordination of meetings or training sessions. /li /ulh3Background /h3ulliBachelor’s degree in mechanical or naval engineering. /liliInternships or coursework related to customer service or project coordination is a plus.



/liliGood verbal and written communication skills in Italian and English are essential for interacting with customers and internal teams effectively. /liliStrong organizational abilities to manage multiple tasks simultaneously, prioritize workloads, and meet deadlines. /liliMeticulous attention to detail to ensure accuracy in documentation and service scheduling. /liliAbility to quickly identify and address issues as they arise, demonstrating resourcefulness and critical thinking. /liliBasic proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with customer relationship management (CRM) software is desirable. /li /ulh3Desired Skills /h3ulliA customer‑centric approach with a commitment to providing exceptional service and building positive client relationships. /liliAbility to work collaboratively with cross‑functional teams, including service technicians, sales representatives, and administrative staff. /liliFlexibility to adapt to changing priorities and unforeseen challenges in a fast‑paced service environment. /liliStrong time management skills to efficiently prioritize tasks and allocate resources according to service demands. /liliAptitude for resolving conflicts diplomatically and finding mutually beneficial solutions. /liliEagerness to learn and develop new skills, staying updated on industry trends and best practices in service coordination. /li /ulh3Work environment /h3pThis is a permanent full‑time vacancy. The work environment for a Service Coordinator typically involves a combination of office‑based tasks and interactions with customers and service teams. It may require occasional travel to customer sites or attendance at service‑related events. The atmosphere is dynamic with a focus on delivering high‑quality service while maintaining professionalism and customer satisfaction. /ph3Benefits /h3ulliEmployee assistance program /liliWelfare agevolazioni /liliLife insurance policy /liliTicket/Restaurant /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7815wx