Technical Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78191f

ppDarktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day. /ppDarktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead. /ppAt Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves. /ppWe invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. /ppOur Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast /ph3Job Description /h3pThe Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology. /ppIn this role, you will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes. /ppYou will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals , bringing a clear technical view of customer health, adoption progress, risks, and renewal readiness. /ppThis is a hybrid position,



with a minimum of 3 days per week in our Milan office or remotely from Rome. /ph3What will I be doing /h3ulliBuild trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes. /liliCreate practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value. /liliIdentify high-value use cases that make the platform part of everyday security operations. /liliUse product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and retention risks early. /liliGuide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction. /liliLead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks. /liliBring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy. /liliSurface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive. /liliChampion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally. /li /ulh3What Success Looks Like /h3ulliCustomers are healthier, more engaged, and prepared for renewal and expansion. /liliTechnical risks are identified early and managed before they affect confidence or outcomes.



/liliCustomers reach value faster after deployment or major use case activation. /liliYou are recognised by customers and account teams as a trusted, practical technical advisor. /li /ulh3What experience do I need /h3ulliYou have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar. /liliYou understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments. /liliYou know how to drive adoption, retention, technical value realisation, and customer health improvement. /liliYou can translate complex technical concepts into clear, practical guidance for customers and internal teams. /liliYou are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives. /liliYou bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills. /liliExperience with security operations, SOC workflows, threat detection, or incident response use cases is desirable. /liliFamiliarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous. /li /ulh3Benefits /h3ulliFour weeks holiday + all public holidays, /liliAdditional day off for your birthday, /liliAccident, death disability insurance, /liliMeal vouchers, /liliEmployee Assistance Program. /li /ulpAs a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability. /ppDarktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard t /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78191f