31 lug - Roma
Experteer Italy
ppIn this role, you will coach and support customers to maximize value from Expedia Group’s platform. You’ll build relationships with key buyers and account teams, guide opportunities, and translate customer needs into effective product and contract solutions. You contribute to business cases, understand pricing and policy implications, and help customers achieve measurable outcomes. You’ll work with cross-functional partners to ensure ongoing account success and value realization, aligning with Expedia Group’s mission to simplify travel worldwide. /pullimedical, dental, and vision coverage /lilipaid time off /liliEmployee Assistance Program /liliwellness and travel reimbursement /liliIATAN membership /liliBuild and start cultivating relationships with customers and their account teams, including senior buyers and decision-makers /liliFacilitate opportunities through progress meetings and exploratory discussions to grow accounts /liliUnderstand customer challenges via internal and external channels and translate into actionable insights /liliRecommend products, services, and insights aligned with customer needs /liliCreate basic account plans outlining tactics for acquisition and retention /liliDevelop understanding of how the department contributes to the broader organization /liliStay informed about policies, practices, trends,
and competitor activity affecting customers /liliGain awareness of the financial impact of decisions on the organization and customers /liliGuide accounts toward insights and balanced recommendations benefiting both sides /liliGather data on potential ideas and solutions to address business needs /liliContribute to business cases for change under senior guidance /liliUnderstand standard contract terms and when to involve legal partners /liliLearn the contract negotiation process and arrangements /liliCommunicate clearly to gain support from stakeholders /liliSeek manager support to resolve differences and align stakeholders /liliAssist in cost-vantaggi and risk analyses of possible solutions /liliIdentify key stakeholders involved in account decision-making /liliDevelop understanding of standard offerings and major areas of expertise /liliBuild knowledge of products, technologies, and commercial offerings within scope /liliUnderstand competitor products and services /liliAppreciate the value and application of offerings for customers and organization /liliBuild rapport and maintain strong relationships with colleagues and external customers /liliLearn about customer leaders and decision-makers via internal CRM systems /liliDevelop basic understanding of customer industries and market insights with company tools /liliParticipate in customer meetings to better understand needs and expectations /liliLearn metrics used to assess product performance against customer needs /liliHelp develop value propositions, case studies, and proof points for the value of offerings /liliUnderstand the total cash compensation range for the Rome role /liliProficiency in English and Italian is a must have /li /ul /p #J-18808-Ljbffr
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