ph3Recruitment Fraud Alert /h3 pWe’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. /p h3What To Know /h3 ul liCommvault does not conduct interviews by email or text. /li liWe will never ask you to submit sensitive documents (including banking information, SSN, etc). /li /ul h3About Commvault /h3 pCommvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. We are looking for an experienced Customer Support Engineer in UK OR Italy to join our highly skilled and collaborative Server Focus Group. The Server team has a primary focus on the CommServe and the technologies that underpin it. This includes troubleshooting complex issues involving authentication, security, networking, SQL databases, workflows, and associated web services. As a senior member of the team, you will work directly with enterprise customers to investigate critical issues, drive root cause analysis, and collaborate closely with Engineering and Product teams to deliver timely resolutions. You'll be part of a team that values technical excellence, continuous learning, and delivering outstanding customer experiences. /p h3Position Responsibilities /h3 ul liProvide advanced technical support for complex issues relating to the Commvault CommServe platform and associated technologies.

/li liTroubleshoot problems involving: ul liWorkflows and Automation /li liReporting and Monitoring /li liAuthentication and Authorization /li liSecurity and Role-Based Access Control (RBAC) /li liCommserve Administration and Configuration /li liNetworking and Connectivity /li /ul /li liAnalyse logs, diagnostics, SQL queries, and application behaviour to identify root causes and resolve customer issues. /li liDeliver best-in-class support for business-critical and time-sensitive customer situations. /li liWork independently and collaboratively with global teams to identify and implement effective solutions. /li liRecreate customer-reported issues within internal lab environments and provide detailed Root Cause Analysis (RCA). /li liSupport and troubleshoot CommServe-related web technologies including Microsoft IIS and Apache Tomcat. /li liCollaborate closely with Development, Engineering, and Escalation teams to drive successful customer outcomes. /li liContribute to technical documentation and knowledge base articles. /li liMentor and support other engineers through knowledge sharing and technical leadership. /li liManage multiple customer engagements while maintaining excellent communication and organizational skills. /li liContinuously develop technical expertise through self-learning, training, certifications, and hands-on experience. /li /ul h3Position Requirements /h3 ul liHands‑on experience supporting and troubleshooting the Commvault platform in a Technical Support, Professional Services, Systems Administration, or similar customer‑facing role.

/li liStrong understanding of CommServe architecture and core Commvault platform functionality. /li liProven experience troubleshooting: ul liAuthentication and Authorization /li liSecurity and Access Controls /li liPlatform Administration and Configuration /li /ul /li liStrong working knowledge of Microsoft SQL Server, including: ul liInstallation and Administration /li liTroubleshooting Performance and Connectivity Issues /li liBasic SQL Query Analysis /li /ul /li liSolid understanding of networking concepts including: ul liTCP/IP /li liDNS /li liFirewalls /li liName Resolution /liliConnectivity and Performance Troubleshooting /li /ul /li liExperience supporting Microsoft IIS and/or Apache Tomcat. /li liStrong analytical and troubleshooting skills with the ability to investigate complex technical issues and determine root cause. /li liExcellent written and verbal communication skills in English (additional languages beneficial but not required). /li liProven ability to manage multiple priorities while providing an exceptional customer experience. /li /ul pCommvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. /p pCommvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to /p pCommvault's Privacy Policy /p /p #J-18808-Ljbffr

Customer Support Engineer (Server Focus Group) UK OR Italy

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Progettista Meccanico Senior

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