Lead Customer Operations Manager - Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/781h2q

ppLead Customer Operations Manager - Italy Pelico Milan, Lombardy, Italy /p pPelico is an innovative French scale-up on a mission bto revolutionize manufacturing intelligence through resource optimization /b. We have developed a platform that enables factories to be more agile, efficient, and resilient, minimizing disruptions and ensuring continuous productivity. /p pAt the forefront of bsupply chain disruption management /b, we empower factories with unmatched agility and resilience. Our cutting-edge SaaS Supply Chain Operations platform enables teams to swiftly navigate disruptions, ensuring maximum efficiency. /p pSince 2019, we’ve transformed operations for industry leaders in baerospace, industrial equipment, and luxury watchmaking, driving impact in 15+ countries. Trusted by Airbus, Safran, Cartier, Daikin, and Eaton /b, we are redefining the future of manufacturing. /p pbAbout our Team /b /p pWith a dynamic bteam of over 130 professionals across the US and France, /b Pelico is a melting pot of top-tier talent from Tech, Data Science, and Manufacturing domains. /p pOur collaborative environment fosters innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing. /p pbOur Core Values : /b /p pEmpowerment /p pOwnership /p pResilience /p pOutcome Orientation /p h3Your role's mission: /h3 pAs a bLead Customer Operations Manager /b, you will play a bstrategic and hands‑on role /b in maximizing the impact of the Pelico platform with our Italian customers. Acting as a trusted partner, you will drive seamless onboarding, foster strong customer relationships, and collaborate cross‑functionally to ensure users extract maximum value from Pelico’s solutions. Your work will directly contribute to accelerating our customers’ operational performance and Pelico’s growth. /p pbKey Responsibilities : /b /p pbBuild Trusted Customer Relationships /b:



Strengthen relationships with customers to enhance their manufacturing intelligence with Pelico. Conduct business reviews to celebrate successes, plan goals, and resolve escalations empathetically. /p pbOversee Customer Onboarding and Implementation /b: Lead onboarding by visiting customer sites and ensuring smooth software implementation. Drive user adoption through clear and consistent communication. /p pbCollaborate Across Teams and Share Feedback /b: Partner with sales, marketing, product, and support teams to ensure seamless customer experiences. Share insights to influence product development and strategy. /p pbGrow Accounts and Enhance Value /b: Identify and pursue upselling and cross‑selling opportunities. Work with sales to expand customer accounts and increase value. /p pbDefine Goals and Metrics with Customers /b: Collaborate with customers to establish clear goals, key metrics, and timelines. Solve challenges to deliver maximum business value. /p h3bPreferred Qualifications Skills /b /h3 pA minimum of 5 years of experience in a customer‑facing and operations role. /p pHighly energetic and passionate about driving customer success and supporting them in achieving their business objectives. /p pStrong interest in technology with the ability to engage in informed discussions about the data analytics industry. /p pProven experience in program or project management, preferably focused on onboarding or customer‑centric processes.



/p pExcellent written and verbal communication skills, with the ability to create impactful presentations for both technical and business audiences. /p pDeep customer empathy, enabling you to listen attentively and address their unique needs effectively. /p pA growth‑oriented mindset, adaptable to experimenting with new approaches, learning from setbacks, and continuously improving. /p pExperience in Supply Chain operations, advanced manufacturing, and high‑growth startup environment are a plus. /p pFamiliarity with Italy's industrial landscape, automotive, luxury, aerospace, or industrial equipment is a strong plus. /p pItalian English are mandatory to effectively interact with our Italian customer base. French is a plus for collaboration with our Paris headquarters. /p pbPelico promotes inclusion and non‑discrimination, and acts daily in favor of social mix, gender equality, senior citizens disability /b /p h3What we offer: /h3 pOur culture thrives on trust and empowerment complemented by benefits that truly support you like : /p pWork on ab highly impactful product /b that users love! /p pbOffices Locations /b: In the heart of Paris (75011) Or Milan /p pbStock Options: /b Available for every employee. /p pbRemote Flexibility: /bEnjoy the freedom to work from anywhere. /p pbPremium Health Coverage /b: Up to 70% covered by Pelico (Alan Healthcare). /p pbMeal Allowance /b: €10/day worked, covered at 50% (via Swile card). /p pbTransportation Support: /b 50% public transportation coverage or an equivalent sustainable mobility package. /p pbCollaborative Environment: /bWe foster a vibrant, growth‑focused workplace where professional development and team connections thrive. /p h3Your interview experience : /h3 pHR screening Interview : 30-45 mins /p pOn‑line/Onsite case study presentation and product demo: 1h30 mins /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/781h2q