Service Coordinator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7822mb

ph3The Impact You'll Make /h3 pDo you enjoy working with customers and coordinating technical solutions across different teams? Are you organized, customer-oriented, and motivated by ensuring smooth service processes from request to resolution? Then this opportunity could be right for you. /p pWithin Danfoss Drives, we are looking for a Service Coordinator – Drives to join our Service organization in Italy. Based in Italy, the role is responsible for managing customer service requests, coordinating internal activities, and ensuring effective collaboration between customers, service teams, Drive Centers, and other relevant stakeholders. /p pThe ideal profile is a customer-focused professional with experience in service coordination, customer support, or technical administration within an industrial environment. You are comfortable managing multiple requests, coordinating activities across different teams, and ensuring that customer needs are addressed in a structured and timely manner. /p h3What You’ll Be Doing /h3 ul liAct as the main point of contact for customer service requests, ensuring proper registration, follow-up, and communication throughout the service process. /li liCoordinate internally with service teams, technical departments, Drive Centers, and other stakeholders to ensure efficient handling of customer needs. /li liSupport the preparation of repair quotations and service offers, coordinating the required information and activities with internal teams. /li liManage and distribute service requests to the appropriate local or international Drive Centers, ensuring the best support and timely resolution. /li liMonitor ongoing activities, maintain service documentation, and contribute to improving customer experience and service processes.



/li /ul h3What We're Looking For /h3 ul liPrevious experience in customer service, service coordination, technical support, or similar roles within an industrial or technical environment. /li liStrong organizational skills with the ability to manage multiple requests, priorities, and stakeholders simultaneously. /li liCustomer-oriented mindset with excellent communication and collaboration skills. /li liAbility to understand technical topics and effectively coordinate with service engineers, sales teams, and internal departments. /li liFluent in Italian and good command of English, both written and spoken. Experience with CRM or service management tools is considered an advantage. /li /ul h3What You’ll Get From Us /h3 ul liA lot of learning, genuinely hard technical problems, real autonomy, and a tight feedback loop with actual customers. /li liOpportunities to build your career at Danfoss. We run many software products and actively support people who want to grow, move between teams, and build new things. /li liPropose and implement your ideas, learn by doing. /li /ul h3Compensation Benefits (ITA) /h3 ul liContract Type: Permanent Contract /li liCollective Labour Agreement (CCNL): Terziario, Distribuzione e Servizi (cod. CNEL H011) /li liAnnual Gross Salary Range: €40,000 – €45,000 /li liBonus Scheme: Variable component expressed as a percentage of annual gross salary, linked to company and/or individual performance. /li liSalary Review: Conducted annually, based on individual performance and overall company results. /li /ul h3Ready to Make a Difference? /h3 pAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7822mb