Software Validation & Technical Support Engineer
Pubblicato il 31-07-2026 - Caracol AM in Paderno Dugnano
ppAt Caracol, we're not just changing the game: we're redefining the rules of the manufacturing world and expanding the boundaries of what's possible. /p pSince our foundation in Milan, Italy, in 2017, we've been on a mission to revolutionize bLarge Format Additive Manufacturing (LFAM) /b. By pioneering cutting-edge technology, we tackle the most complex challenges across aerospace, marine, energy, design, and architecture industries. /p pOur solutions combineb advanced robotics, patented extrusion systems and our proprietary Eidos Manufacturing software /b, enabling high-performance, large-scale production with unmatched efficiency and sustainability. /p pCentral to our innovation are our flagship platforms: bHeron AM /b, for 3D printing of large-scale composite parts and bVipra AM /b, to produce large-scale metal components. /p pWith Europe's largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do. /p pJoin Caracol and be part of a diverse, talented team bpushing the boundaries of additive manufacturing /b and bshaping a more sustainable future /b! /p pbWho we are looking for: /b /p pAs a bSoftware Validation Technical Support Engineer, /byou will play a key role in validating, testing, and supporting the software used in Caracol's additive manufacturing systems. You will work closely with the bCustomer Success, Engineering and RD teams /b, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies. /p pThis role combines btechnical troubleshooting, software validation, and customer-facing support /b, offering exposure to cutting-edge automation and additive manufacturing systems.
/p pbFew examples of responsibilities: /b /p ul liPerform bsoftware testing and validation /b on Caracol's additive manufacturing software, ensuring correct functionality and performance. /li liExecute bhands-on robotic 3D printing tests /b to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems. /li liHelp btechnical support and field engineering teams /b in troubleshooting Level 2 software-related issues, occasionally interacting with customers. /li liProvide binternal training and guidance /b to support teams to help them handle common Level 1 technical requests. /li liCollaborate with bRD and software teams /b to report bugs, suggest improvements, and collect feedback from real production use. /li /ul pbIdeal Background: /b /p ul liDegree or Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field /li li1-3 years of experience in software testing and validation, as well as technical customer support, within the industrial automation or robotics sector. /li liExperience in Additive Manufacturing is a strong plus /li liValid driving license and own vehicle required /li liFluency in English and Italian is mandatory /li /ul pbNice to have: /b /p ul liExperience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots /li /ul pbWhat we offer: /b /p ul liSalary range: €30.000-€35.000, depending on experience /li liFlexible working hours and smartworking /li liOpportunity for career advancement /li liFriendly, international and innovative work environment /li liContinuous learning and development opportunities /li /ul pCaracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /p /p #J-18808-Ljbffr