Customer Quality Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/782hro

ph3JOIN THE TEAM THAT'S POWERING PROGRESS /h3 pBuilding cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. /p pWhat powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. /p pLearn more about this role and how you can begin driving your career forward! /p pJob Title: Customer Quality Engineer /p pReggio Emilia, 42124 /p pItaly /p h3Job Description /h3 h3Position summary /h3 pWe're looking for a Customer Quality Engineer in Reggio Emilia. This role involves managing customer complaints, delivering product excellence and ensuring customer satisfaction. /p pCollaboration with cross-functional teams across the Organization will be part of your daily tasks to ensure tailored, fact-based, and timely responses. /p h3Main Responsibilities /h3 ul liManage customer quality complaints end-to-end, from receipt to closure. /li liAnalyze customer non-conformities and coordinate resolution using structured problem-solving tools (e.g., 8D, RCA, Ishikawa, 5 Whys). /li liColaborate to ensure production continuity by minimizing the impact of quality issues on volumes and deliveries. /li liAct as the main point of contact for customers on quality topics, ensuring clear, timely, and professional communication. /li liCoordinate internal activities with technical departments (RD, Manufacturing, Industrial Engineering, Supply Chain) to identify root causes and implement corrective and preventive actions. /li liMonitor the effectiveness of implemented actions and ensure formal closure of complaints within agreed timelines.



/li liMonitoring Customers IPM and PPM focusing on critical issues collaboranting in improvement plan definition and implementation to reducethem and maintain high level of customers trust /li /ul h3Main Opportunities And Challenges /h3 pOpportunity to work in a dynamic and multinational reality, with excellent career opportunities. /p pShort term challenge: Customer IPM PPM improvement according to KPI targets /p pLong term challenge: Further improvement and strengthening of relationship with customers, establishing robust communication together with fast and effective support in order to give customers certainty of having always a trusted partner. /p h3Job Position Requirements /h3 pEducation: University bachelor degree /p pDegrees Required In "Engineering" - Degrees Preferred "Mechanical Engineering" /p h3Professional background /h3 ul liAt least two years of experience in a similar role is a plus /li liBackground in medium-structured industrial contexts (preferably mechanics or hydraulics) /li liAutomotive is a plus (not mandatory) /li /ul h3Essential /h3 h3Hard skills /h3 ul liFluent in spoken and written English /li liSkilled to use Microsoft Office suite, SAP /li liBasic Quality tools knowledge (8D, SPC, PPAP, Kaizen, Problem solving, ...) /li liTeam Working /li /ul h3Considered As a Plus /h3 ul liFrench/german language /li liKnowledge IATF16949 standard /li /ul h3Soft Skills /h3 ul liTeam working /li liProactivity /li liStrong organizational activities to manage tasks and priorities /li liExcellent communication skills and collaborative mindset /li liPassionate about quality, driven by innovation, and customer oriented /li liGood technical understanding and analytical skills /li /ul h3Compensation: /h3 pStarting gross annual salary (RAL): starting at € 38.000, Level C3 - CCNL Metalmeccanica Industria - The total compensation package will be determined based on the candidate's skills and professional experience. /p pAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/782hro