Strategic Account Manager (Italy)
Pubblicato il 31-07-2026 - Bloomreach in Italia
About Bloomreach
Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents that personalize the entire customer journey. We’re making autonomous search mainstream, conversational shopping a reality, and designing the future of autonomous marketing. With the intelligence of a single AI engine, Loomi, we power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
Strategic Account Manager – Italy
This role manages and grows a portfolio of mid‑market accounts across Italy, ensuring long‑term account stability and fostering strong relationships with senior decision‑makers. The position focuses heavily on engagement with key stakeholders, driving account expansion through strategic solutions, and negotiating contracts to achieve mutually beneficial outcomes. The base salary range is €45,000–€57,000.
Key Responsibilities
- Take ownership of a portfolio of mid‑market accounts, ensuring the stability of existing relationships and monitoring account health.
- Build and nurture strong relationships with senior decision‑makers and key stakeholders, engaging in strategic discussions to understand their evolving needs and business goals.
- Lead the negotiation process for renewals, creating value for both clients and the company while aligning terms with client objectives.
- Identify upsell and cross‑sell opportunities within existing accounts and present tailored solutions to drive satisfaction and growth.
- Partner closely with internal teams—sales, technical services, and support—to ensure seamless execution of solutions and client success.
- Develop and execute strategic account plans that align with client and company objectives to create sustainable growth.
- Continuously track account performance and key metrics, using data to inform decisions and proactively address challenges.
Experience & Qualifications
- Professional experience: 5+ years in Account Management, Customer Success, Sales or Consulting leading large enterprise customers focused on commerce, CRM, CDP, or DXP platforms; experience in commerce or digital experience strongly encouraged.
- Strong understanding of account planning and leveraging an ecosystem—including partners, internal stakeholders, and executives—to meet objectives.
- MarTech, AdTech, and Search knowledge is a plus.
- Subject‑matter expertise in the complex needs of IT and Marketing buyers, with the ability to build strong business relationships with executives.
- Outstanding written and communication skills to demonstrate SaaS investment value/ROI.
- Professional enterprise seller with a proven history of hitting/exceeding quota; proficiency with CRM and forecasting tools.
- Fluent in English and Italian; motivation, independence, and fluency in both languages.
- Fluent Italian required.
Culture & Work Environment
- Great freedom and trust, with no clock‑in/out and minimal corporate rules.
- Defined values and 10 key behaviors embedded in processes such as recruitment, onboarding, and performance review.
- Flexible working hours and virtual‑first environment with multiple Bloomreach hubs.
- Company events to experience the global spirit and volunteer days (5 paid days off).
- High Glassdoor and Comparably culture ratings.
Personal Development
- People Development Program with workshops on various topics.
- Communication coaching by Ivo Večeřa.
- Leader Development Program for managers with feedback, coaching, and check‑ins.
- Annual professional education budget of $1,500 for courses, books, certifications.
Well‑Being
- Employee Assistance Program with counselors.
- Subscription to Calm (sleep and meditation app).
- Quarterly ‘DisConnect’ day providing an additional day off.
- Sports, yoga, and meditation opportunities.
- Extended parental leave up to 26 calendar weeks for primary caregivers.
Compensation & Benefits
- Restricted Stock Units or Stock Options depending on role, seniority, and location.
- Company performance premio.
- Up to $3,000 employee referral bonus.
- Celebration of work anniversaries (Bloomversaries).
*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.