Second Line Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/782npy

ppAt Ascom, we build technology that truly matters. Our healthcare IT solutions are used in over b12,000 hospitals worldwide /b, supporting critical workflows and handling bhundreds of millions of alerts every year /b. This role sits close to the heart of our operations—where technology, healthcare, and real-world problem solving meet. /p /brpDue to bcontinued growth /b and increasing customer demand, we are expanding our team. This is not a temporary backfill, but a blong-term investment /b in delivery capacity and talent development. /p /brh3The Role /h3 /brpAs a bSecond Line Support Engineer /b, you will work on complex technical issues that go beyond basic helpdesk tasks. You’ll support hospital and healthcare customers, troubleshoot advanced incidents, and help ensure stable, secure systems in mission-critical environments. /p /brpThis role is ideal for: /p /brul /brlibYoung graduates /b in biomedical, ICT, or software engineering /li /brliIT professionals with bcustomer care / support experience /b and solid technical foundations /li /brliEngineers who want to grow into bhealthcare software and systems expertise /b /li /br /ul /brh3What You'll Do /h3 /brul /brliDiagnose and resolve bcomplex technical issues /b escalated from First Line Support or field engineers /li /brliWork hands-on with bWindows Server environments /b, SQL databases, and system integrations /li /brliAnalyze recurring issues and support broot cause analysis /b and long-term fixes /li /brliRegister, classify, and process incidents and service requests /li /brliCommunicate clearly with customers,



providing updates and managing expectations /li /brliSupport SLAs and participate in structured bon-call / weekend rotations /b /li /brliTake part in preventive maintenance activities to ensure system stability /li /br /ul /brpThis is a bsoftware-and system-focused role /b, not hardware-heavy. /p /brh3What You Bring (Must-have) /h3 /brul /brliEducation in ICT, software engineering, biomedical engineering, or similar (or equivalent experience) /li /brliPractical experience or strong knowledge of: /li /brliCustomer support / helpdesk workflows /li /brliUnderstanding of data security principles /li /brliAbility to analyze problems and communicate clearly with both colleagues and customers /li /br /ul /brh3Nice to Have /h3 /brul /brliExperience in hospital or healthcare environments /li /brliITIL certification /li /brliGraduates with strong internships or hands-on lab experience /li /brliInterest in biomedical or clinical software systems /li /br /ul /brh3Why Join This Team /h3 /brul /brliStable growth long-term demand - roles support future delivery, not firefighting /li /brliMeaningful work - real impact on hospital operations and patient safety /li /brliExpert environment - learn from highly experienced colleagues in a centre-of-expertise setup /li /brliClear development path - strong entry point into healthcare technology with progression /li /brliPeople-first leadership - hiring to protect team balance and sustainability /li /brliFlexible work model - hybrid setup supported /li /br /ul /brh3Diversity Inclusion Statement /h3 /brpAscom is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of background, and are committed to creating an inclusive environment where everyone is valued and has equal opportunities to succeed. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/782npy