Service Coordinator

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Segment: Danfoss Power Electronics and Drives Segment

Job Category: Sales

Work Location Type: Hybrid

Service Coordinator Req ID: 50622 Job Location: Torino, IT Employment Type: Tempo pieno Segment: Danfoss Power Electronics and Drives Segment Job Category: Sales Work Location Type: Hybrid The Impact You'll Make

Do you enjoy working with customers and coordinating technical solutions across different teams? Are you organized, customer-oriented, and motivated by ensuring smooth service processes from request to resolution? Then this opportunity could be right for you.

Within Danfoss Drives, we are looking for a Service Coordinator – Drives to join our Service organization in Italy. Based in Italy, the role is responsible for managing customer service requests, coordinating internal activities, and ensuring effective collaboration between customers, service teams, Drive Centers, and other relevant stakeholders.

The ideal profile is a customer-focused professional with experience in service coordination, customer support, or technical administration within an industrial environment. You are comfortable managing multiple requests, coordinating activities across different teams, and ensuring that customer needs are addressed in a structured and timely manner.

What You'll Be Doing Act as the main point of contact for customer service requests, ensuring proper registration, follow-up, and communication throughout the service process.

Coordinate internally with service teams, technical departments, Drive Centers, and other stakeholders to ensure efficient handling of customer needs.

Support the preparation of repair quotations and service offers, coordinating the required information and activities with internal teams.

Manage and distribute service requests to the appropriate local or international Drive Centers, ensuring the best support and timely resolution.

Monitor ongoing activities,



maintain service documentation, and contribute to improving customer experience and service processes.

What We're Looking For Previous experience in customer service, service coordination, technical support, or similar roles within an industrial or technical environment.

Strong organizational skills with the ability to manage multiple requests, priorities, and stakeholders simultaneously.

Customer-oriented mindset with excellent communication and collaboration skills.

Ability to understand technical topics and effectively coordinate with service engineers, sales teams, and internal departments.

Fluent in Italian and good command of English, both written and spoken.

Experience with CRM or service management tools is considered an advantage.

What You'll Get from Us A lot of learning, genuinely hard technical problems, real autonomy, and a tight feedback loop with actual customers.

Opportunities to build your career at Danfoss. We run many software products and actively support people who want to grow, move between teams, and build new things.

Propose and implement your ideas, learn by doing.

Compensation &

Benefits (ITA)

Contract Type: Permanent Contract

Collective Labour Agreement (CCNL): Terziario, Distribuzione e Servizi (cod. CNEL H011)

Annual Gross Salary Range: €40,000 – €45,000

Bonus Scheme: Variable component expressed as a percentage of annual gross salary, linked to company and/or individual performance.

Salary Review: Conducted annually,



based on individual performance and overall company results.

Ready to Make a Difference? All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Our Commitment to Transparency Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page .

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centres, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/782xs0