Reservation Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783fft

Based in Florence, Borgo Lifestyle Group is a collection of luxury lifestyle companies united by craftsmanship, creativity, and a pursuit of excellence. Our portfolio includes Borgo Santo Pietro, a 5-star luxury boutique hotel in Tuscany with two restaurants and a holistic spa; the Michelin-starred Saporium Firenze; Seed to Skin Tuscany, our luxury skincare brand known for its Green Molecular Science approach and found in leading spas and retailers worldwide, our sailing Yacht Satori and PN Homes, specialising in the restoration of historic properties in Italy.

Driven by innovation, beauty, and meaningful experiences, Borgo Lifestyle Group continues to grow internationally across hospitality, wellness, design, and luxury living. We are always looking for passionate, talented, and like-minded individuals to join our dynamic team. We are seeking a passionate and detail-oriented Reservation Agent to join our Reservations team at Borgo Santo Pietro.

As the first point of contact for many of our guests, you will play a key role in creating a seamless and personalised booking experience, ensuring every interaction reflects the exceptional service and attention to detail that define our brand.

Responsibilities and Duties

Manage hotel reservations received via phone, email, website, and online distribution channels.

Provide guests with detailed information about rooms, rates, services, dining experiences, and resort activities.

Accurately enter, update, and monitor reservations within the Property Management System (PMS).

Handle guest requests, preferences,



and special occasions, coordinating with the relevant departments to ensure exceptional service.

Maximise upselling and cross-selling opportunities by promoting room categories, dining experiences, spa treatments, and other hotel services.

Collaborate closely with Front Office, Housekeeping, Food & Beverage, and Spa teams to ensure seamless guest experiences.

Monitor room availability, rate restrictions, and cancellation policies in accordance with company standards.

Ensure all guest interactions and reservation processes are carried out in line with LQA (Leading Quality Assurance) standards, delivering a consistently personalised, professional, and luxury guest experience.

Maintain the highest standards of accuracy, professionalism, and confidentiality while providing an efficient and guest-focused service.

Who You Are Previous experience as a Reservation Agent or in a similar role, preferably within a luxury hotel or hospitality environment.

Excellent command of both English and Italian; knowledge of an additional language is considered an advantage.

Strong organisational skills with exceptional attention to detail and accuracy.

Excellent communication and interpersonal skills, with a genuine passion for delivering outstanding guest experiences.

Ability to work effectively in a fast-paced environment, manage multiple priorities, and collaborate with cross-functional teams.

Proactive, solution-oriented, and committed to maintaining the highest standards of luxury hospitality

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783fft