Quality Customer Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783hlt

Our Client is a leading manufacturer of components for hydraulic steering systems (hydraulic cylinders and hydraulic steering) that has been active for over seventy years in both the local and international markets. Technology, innovation and quality are the key words for the success of a multinational company specialising in the oleodynamic sector which today boasts production sites in Italy, Brazil, India, China and the USA, as well as sales offices in Japan and Germany.Position The Hydraulic Customer Quality Engineer is responsible for effectively managing communication with Customers regarding defective product cases within the Steering Units, ensuring timely involvement of all relevant internal functions. The role contributes to Problem-Solving activities for all quality-related aspects and coordinates the monitoring of actions assigned to various departments, ensuring response times that meet Customer expectations.

This position also serves as the main point of reference for planning and managing Customer Audits and visits related to both product and process.Responsibilities:Support to New Customer AcquisitionSupport the Sales department in interactions with potential customersComplete self‑assessment questionnaires related to the Quality Management SystemOrganize evaluation audits required prior to business award Management of Periodic Customer AuditsCoordinate periodic visits of SQA Inspectors at the HeadquartersPrepare documentation and activities necessary for successful audit executionOrganize meetings and lead the audit, ensuring the involvement of all relevant internal functions Customer Complaint ManagementReceive, record, and manage customer complaintsCollect complete claim information and promptly define internal and external containment actions (material return, internal inspections,



on‑site checks at the Customer)Coordinate and supervise technical analysis of returned materialsDefine problem‑solving activities (Asaichi, Kaizen) in collaboration with the Quality ManagerParticipate in root cause analysis and in the definition of corrective actionsManage customer responses using the 8D methodology and dedicated customer portalsPrepare periodic reports on complaint trends and key quality metrics Continuous ImprovementInitiate and coordinate root cause analyses using WCM tools (5G, 4M, Ishikawa, 5 Whys, 5W1H, TWTTP, HERCA)Manage improvement projects according to priorities defined in the QA MatrixFormalize improvement activities using Kaizen methodologies (quick, standard, advanced, major)Ensure consistent application of the PDCA cycle

Asaichi MeetingsCollaborate with the Asaichi team (Quick or Standard Kaizen) or with dedicated teams for Major Kaizen activitiesParticipate regularly in Asaichi meetings, sharing updates, issues, and prioritiesMonitor activities assigned to various departments and ensure adherence to established timelines to meet Customer expectations Requirements Degree in Engineering or technical diplomaKnowledge of problem‑solving methodologies (8D, Ishikawa, 5 Whys, etc.)Familiarity with Quality Management Systems (ISO 9001 and equivalent)Strong technical analysis skills and ability to manage statistical dataExcellent communication skills with customers and internal functionsAbility to coordinate and manage projects (Kaizen, PDCA)Knowledge of key WCM toolsFluent EnglishUnderstanding of basic hydraulics conceptsExperience in Quality Customer Service, Customer Quality Engineering, or Quality Assurance (preferably in the metalworking or automotive industry) Other information What We Offer:International work environmentInnovation‑driven contextProfessional growth opportunitiesEmployment offer and job level will be defined based on the experience gained in the role Annuncio valido fino a: 31-Dec-2026

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783hlt