Customer Success Manager, Amazon Key Eu

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783nnd

Bachelor’s Degree - Experience in product/program management or sales/customer service/customer success role (preferably in a technology environment) - Strong verbal and written communication skills with demonstrated experience engaging and influencing senior stakeholders - Strong analytical and quantitative skills with the ability to use metrics to back up assumptions and recommendations and to drive actions - Strong problem-solving and critical thinking abilities - Demonstrated ability to define program strategy, manage a roadmap and trade-offs and drive end-to-end delivery - Proven ability to work independently and to drive projects to completion - Ability to work in a fast-paced, dynamic environment and prioritize tasks effectively - Owner mentality and a willingness to roll up own sleeves, dive deep and get the job done - Excel at cross-team collaboration, problem solving and have a bias for action to respond to customer and partner needs - Customer obsessed mindset; commitment to delivering exceptional customer service and a positive user experience
- Build the Customer Success EU team;
- Be the main point of contact for property managers and owners, providing exceptional support;
- Build, maintain and grow customer relationships,



expanding their business into Amazon Key;
- Support and audit the strategy execution of Ring Customer Support to handles enquiries from guests and residents;
- Define metrics and success criteria, establish mechanisms to and track them;
- Partner with Product and Ops teams to identify solutions to customer problems. About the team The Amazon Key mission is to empower customers to easily manage access to their homes and businesses. To accomplish our mission, we design, manufacture, sell and maintain Access Control products using the latest home security technologies. Our technology enables Amazon Delivery Associates to securely get access to semi-public space within buildings, in order to deliver parcels. We continue to innovate and delight our rapidly growing customer base. We consistently work on high profile projects and seek talented individuals motivated by an opportunity to make an impact, work on challenging technical problems, and learn in the process.
- MBA or Master’s degree;
- German speaker;
- Experience as a People Manager;
- Experience in contact center, in Voice of the Customer (VOC) and/or Key Account Management (KAM).

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783nnd