Reservations Intern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783q7j

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms. **About the job** Based at the Mandarin Oriental, Milan within the Reservations Department in Milan. The Reservations Intern reports to the Reservations Manager. **As**Reservations Intern** **you will responsible for the following duties**:



- Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission statement.
- Follow departmental standards at all times to ensure consistent, professional and delightful service to guests.
- Data input in the PMS system in the correct format as set in the PMS operational manual.
- Review arrival reports from both SMS and SynXis.
- Take appropriate action to resolve and/or prevent guest complaints.
- Anticipate guest needs and be knowledgeable regarding hotel, location, and services.
- Record all guest preferences so they can be acted upon by operational departments.
- Perform all reservation service sequences to the departmental standard.
- Answer the phone and follow hotel/departmental phone etiquette.
- Ensure daily check-lists are acted upon and completed prior to end of business day.
- Be able to explain the different menu items using proper verbiage that has been set by management.
- Accountable for recording all allergies and dislikes as a guest preference.
- Perform any other reasonable duties as required by the department head and/or supervisor, with the intent to provide excellent service and maximize revenue within the standards of the brand and the scope of the reservations department. **As**Reservations Intern** **we expect from you**: - Excellent communication skills and fluent in both written and spoken Italian and English
- Excellent organizational and computer skills
- Another foreign language literacy is a plus **Our commitment to you**
- Monthly pocket money
- Excellent Training and Development opportunities
- Complimentary Dry Cleaning for business clothes
- Meals available at our Employee Restaurant We’re Fans. Are you?

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783q7j