Customer Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783q7v

At HARTMANN, we’re all in to **help**, **care**, **protect** and **grow**. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realize solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make. Join our team as **Customer Service** ITA-Verona HARTMANN Italy, the Italian branch of HARTMANN Group (German health care listed company), is looking for a **Customer Service**in our corporate offices in Verona. S/he will be responsible for the customer order cycle, delivery confirmation, invoicing, complaint management, and special services. **Responsibilities**: - Handle the order management process, from receipt of orders to their entry into the management system (SAP).
- Contact with customers for issues related to order management, pricing, deliveries, and invoicing.
- Follow-up of deliveries to customers in coordination with the logistics operator.
- Verification, follow-up, and correction, if necessary, of invoicing and credits to customers
- Handling of customer complaints and requests and resolution of incidents
- Distributing and channeling information to other departments of the company.
- Support the Sales Network.




- Maintain the customer master in the management system designated by the company.
- Maintain the price master in the management system designated by the company.
- Control of product incidents and complaints and transfer them to the Quality team. **Qualifications**: - High School Diploma
- Appreciated experience, even mínimal, in the role and therefore in activities such as: order processing (from receipt to insertion up to its fulfillment), complaint management, returns, delivery notes, etc.
- Good relationship skills, especially by telephone and in mail writing
- Dynamic character, problem solving skills, autonomy and flexibility
- Organizational and multitasking skills
- Problem solving attitude
- Ability to work in team
- Good knowledge of the English language **Benefits**: - Stable and continuously growing, international company with over 200 years of history
- To support your Work-Life-Balance, we offer you flexible working conditions, e.g. flexitime or mobile working
- Attractive salary with special annual payments
- A great working atmosphere in a friendly and motivated team
- Various employee offers e.g. Corporate Benefits platform and various health and fitness offers
- Feedback conversations and resulting training opportunities as well as diverse development opportunities

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783q7v