Operations Support Agent - Novara, Piemonte, Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783sn9

We have an exciting opportunity for you to join our team of Operation Support Agents.

Responsibilities

- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements

Qualifications

- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail

Benefits

- Attractive compensation package
- Training to get you started and on-the-job learning opportunities




- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities

Annual Salary Range: from 28,400 to 30,100

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783sn9