Technical Helpdesk Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783sxf

**Company Description**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: - Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. **The MSXI Purpose** To empower Movers and Makers to thrive in our ever-changing world **The MSXI Mission** To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions **The MSXI Vision** To enhance every journey in the world of mobility **Technical Helpdesk Agent** **40 hours per week, Monday-Friday** **Rome, hybrid**
**Internship** **Are you an automotive fan? Do you enjoy providing the best solutions for customers? MSXI has the job for you!** MSX is looking for a proactive and enthusiastic Technical Helpdesk Agent to join our team in Rome. **The Role** As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be: - Provide diagnostic support
- Analyze and understand technical issues and provide relevant recommendations




- Offer explanations and insights on diagnostic procedures and the technical literature published by the Client
- Ensuring customer satisfaction and manage follow-ups
- Optimize follow-up processes to improve customer satisfaction **What’s in it for you?** At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: - Company laptop (provided by Client)
- Lunch voucher
- Internal parking **Working pattern**: - Internship (stage)
- 40 hours per week
- Monday - Friday Rome - hybrid **Qualifications** About you** We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Technical Helpdesk Agent has a Bachelor’s degree in Mechanical Engineering or similar, as well as: - Computer literacy, especially MS Office
- Fluent level of English
- Previous experience in contact with customers is considered a huge plus
- Great problem-solving and communication skills
- Experience of planning complex schedules of activities **Additional Information

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/783sxf