Customer Research Expert
Pubblicato il 31-07-2026 - RE:LAB in Reggio Emilia
**About RE:LAB**:** At RE:LAB, we shape the way people interact with technology.** Founded in 2004, we’re a multidisciplinary team of designers, engineers, and human factors experts, specialized in the design, development, and evaluation of Human-Machine Interfaces (HMI). **Our mission?** To ensure that machines serve people—not the other way around. We focus on creating intuitive, safe, and meaningful experiences across visual, vocal, physical, and gestural interactions. **User experience is not just a goal: it’s our mindset.** We blend creativity and technical expertise to support global clients in automotive, industrial, and consumer sectors—helping their products stand out through innovation and usability. At RE:LAB, we believe that **good design improves life**. That’s why we put people at the center of everything we do. **Posizione**:
We are seeking a **Customer Research Expert** with over **8-10 years of experience** in both **qualitative** and **quantitative market research**. This is an essential role to support RE:LAB in delivering high-quality customer insights that directly inform our strategic initiatives.
- Design, execute, and manage qualitative and quantitative market research projects
- Develop research samples, interview guides, and manage both interviews and data collection
- Conduct data analysis using SPSS (or equivalent) to derive actionable insights
- Prepare detailed reports and presentations summarizing research findings, especially for C-level and Board
- Oversee brand research and NPS tracking
- Manage relationships with market research agencies and coordinate activities with global stakeholders
- Develop effective tracking systems for ongoing market research projects **Requisiti**: - 8-10 years of experience in qualitative and quantitative market research
- Proven experience in energy sector research
- Expertise in SPSS or equivalent data analysis software
- Strong analytical skills with the ability to synthesize research results into business KPIs
- Experience preparing presentations for C-level and Board audiences
- Fluent in English (written and spoken)
- Strong project management and stakeholder engagement experience with global teams **Altre informazioni**:
Tempo pieno On-site, In Reggio Emilia
- We build technology for people—and that starts with our own team._
- At RE:LAB, integrity isn’t just a value—it’s a way of working._
- We’re committed to creating an environment where diversity is celebrated, inclusion is real, and everyone feels seen and respected._