Noc Operator - Ikomg Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78481u

**Job Description**:
We are looking for a Noc Operator for a full-time on-site position to join the team in Rome. A leader in the broadcast industry, iKO Media Group is a rising, young, high/performance media service company operating in a state/of/the art facilities with a skilled and dynamic international team. This is a great growth opportunity in an exciting and fast-moving industry. **Responsibilities**: - Monitor telecommunications/ broadcasting systems, supervise the technical components’ functions and make sure that they are active and problem-free.
- Customer support - act as the initial point of contact for all the company’s clients.
- Troubleshoot and fix technical issues.
- Accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them.




- Manage escalation process until resolution, including coordination with in-house engineers and third parties.
- Manage and coordinate technical maintenances related to the company’s distribution services.
- Monitor and operate, if needed, facility air-conditioning, UPS, generators etc.
- Work on a shift rotation basis, on a 24/7 basis. **Requirements**: - Knowledge of English - a must
- Basic computer skills (MS Office programs)
- Engineering studies will be considered an advantage
- Technical or customer support experience will be considered an advantage
- Having a car will be considered an advantage Location: Rome, Italy
Type: Tempo pieno, On Site
Language: English

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78481u