Product Expert Consumer Lending
Pubblicato il 31-07-2026 - Ing Bank in Milano
Consumer Lending is one of the bank’s most digital products where we are continuously improving our instant processes and increasing the value propositions for our customers. Do you want to be part of a high performing and cooperative team to help in achieving our ambitious goals for a superior customer experience? ING is looking for a Product Expert in personal loans, join us!
The Product Expert Personal Loans, positioned as Customer Journey Expert within the Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments and is familiar with the relationship between these aspects, with a view to achieving an optimum customer experience.
**Key Responsibilities**:
Supporting the Squad in the launch of new commercial product, services and initiatives (Canvass/incentives, DEM, Promo, etc.) by interfacing with other internal Departments (Voice of Costumer, Brand and Campaign, etc.).
Monitoring the market, catching up new trends, services and products, analyzing competitors' offerings, and proposing new initiatives and ideas in line with ING's strategy.
Participates in Global working groups with Head Office. Create and own market requirements specifications and business cases for the product.
Helps the squad to analyze and define business process flows in order to draft functional documents based on analysis and collected requirements, supporting users in requirements definitions identifying impacted areas and processes and finally execute tests.
Accountable for product lifecycle management. This includes product performance management, product marketing and product innovation.
Preparing the material necessary for the approval of new products (PARP).
Supporting the Squad,
in collaboration with the Distribution Channels Learning team, in drafting and updating the training material for channel sales staff (product sheets, training modules, etc.). Carrying out legal watch activities, frequently monitoring institutional sources (Bank of Italy, EBA, Assofin, SIC, etc.) collecting and anticipating any developments in the sector.
Monitoring the contents of the ING website in consumer lending section and elevate it both in terms of content and usability with the aim of transforming it into an effective touch point for customers.
Supporting the Squad in day-by-day activities and in backlog management with cross activities that allow a broader vision of processes and procedures.
**Working in Agile teams**: contributes actively to all events of the sprints by asking, answering and challenging.
Acts as a moderator. Enhances the way of working structurally. Ensures that strategic priorities are made.
**Customer Journey monitoring**: translates highly complex business to a setup of monitoring. Defines new monitoring standards for ING.
Updating and maintaining operating procedures.
**Competencies**:
3+ years work experience in Product Management/Project Management building in Consumer Lending business development
Fluent English both written and spoken
An understanding of the Financial market is needed, including benchmark and competitors overview
Solid experience of working autonomously in a dynamic, international, and collaborative environment, identifying new potential business opportunities and improvements
Strong analytical capabilities and experience of monitoring and tracking financial performance and working data
Ability to lead complex projects and working effectively across functions, while managing stakeholders and governance requirements
Advanced MS Office knowledge (i.e. Excel and Power Point)
Experience of Process Design flow, in developing new products, with an end-to-end vision.
Experience of IT project and working effectively across functions (Legal, Compliance, Transparency, Privacy, Finance).
Numerate with analytical capabilities and experience of monitoring and tracking financial performance and working data.
**Soft Skills**:
Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentation
Creative problem solver - able to identify real obstacles and viable solutions
Customer focus and customer interest paramount
Problem analysis and judgement
Analytical and structured approach
Vision
Initiative
Teamwork
**Working conditions**: Full Time
**Duration**: Permanent
**Location**: Milan (hybrid)
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible lavoro da remoto model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and bus