Medical Support Assistant (Office Automation)
Pubblicato il 31-07-2026 - US Military Treatment Facilities under DHA in Vicenza
**Duties**: - Receive patients and visitors as the initial point of contact, in person or telephonically for the clinic.
- Record and relays messages and/or redirect calls, as necessary to appropriate staff.
- Utilize automated office or healthcare systems to schedule patient appointments; update, enter, or retrieve patient information; or complete clerical duties.
- Maintain patient records, both electronic and hard copy, according to policies, procedures, and medical treatment facility regulations.
- Provide information to patients, family members, staff, etc. on the practice, clinic, and hospital policies, procedures, and locations.
- Perform clerical duties inherent to the reception, care, and out-processing of patients, families, caregivers, and guests.
- Coordinate patient appointments with other clinics or specialties as needed.
- Perform the full range of receptionist, recordkeeping, and miscellaneous clerical duties (scheduling appointments, greeting the patients, answering telephones, taking messages, etc.) in a clinic or Medical Treatment Facility. **Requirements**:
**Conditions of Employment**: - Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
- Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.
- This position is identified as Mission Essential which may require you to work or remain at work during an emergency situation or when inclement weather has curtailed operations (e.g., threat to the facility, natural disaster, delayed reporting).
- This position requires Temporary Duty (TDY) or business travel approximately 5% of the time away from your permanent duty station. **Qualifications**:
**Who May Apply: US Citizens** Specialized Experience:
One year of specialized experience which includes clerical duties within a clinic or medical treatment facility (MTF) such as maintaining files, answering telephone calls, providing medical information to authorized entities, and/or receiving patients/guest; and assisting with scheduling patient medical appointments using an electronic scheduling system. OR
Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Proficiency Required: This position requires a qualified typist.
A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors. **Education**:
**Additional information**: - Direct Deposit of Pay is required.
- U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
- If an employee brings a child to an overseas location and that child is entitled to attend a DoD school on a space-required basis in accordance with DoDEA Regulation 1342.13, the DoDEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to DoDI 1342.12 and DoDM 1342.12.
- If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler, but for the child's age, is entitled to attend the DoDEA on a space-required basis in accordance with DoDEA Regulation 1342.13, then the Military Department responsible for EIS will provide the infant or toddler with the required EIS in accordance with the eligibility criteria consistent with DoDI 1342.12 and DoDM 1342.12.
- Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
- Pay retention may be offered to selected applicants for positions at overseas locations. Pay retention will not be offered as an incentive for employees moving between overseas positions.
- Selectees may receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, home leave, etc.