Supporter Experience Team Coordinator

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DEADLINE FOR APPLICATIONS 13 September 2025-23:59-GMT+01:00 Central European Time (Rome) ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: WHY JOIN WFP?- WFP is a 2020 Nobel Peace Prize Laureate.- WFP offers a highly inclusive, diverse, and multicultural working environment.- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). POSITION TITLE: Supporter Experience Team Coordinator ORG UNIT: Private Partnerships (PSP) DUTY STATION: Rome HQ CONTRACT TYPE: Short-Term, Regular / WAE Consultant DURATION: 11 months LINE MANAGER/SUPERVISOR:



Single Giving Specialist ORGANIZATIONAL CONTEXT The Private Partnerships Division (PSP) is responsible for mobilizing resources from the private sector. PSP has developed an ambitious five-year strategy and our ambition is based on need. The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. Work as hard as we might, through drought and floods, conflict and peace, disasters natural or man-made, the needs are immense and growing. Up to 783 million people in the world do not have enough food to eat. To get to a world with Zero Hunger faster, WFP has significantly increased resources in recent years from donor governments. We are now investing in and growing private sector fundraising to reach more people. WFP’s private sector strategy (2020 - 2025) proposes to dramatically increase income from individuals to help reach more people and get to Zero Hunger faster, using new digital engagement tools to reach audiences across the globe in a flexible and cost-effective way. Traditional individual fundraising in our sector was primarily conducted through offline channels and implemented through national fundraising operations. The individual fundraising market now looks very different, with the vast majority of potential donors having a digital presence and comfort with transacting online.



WFP has a unique opportunity to define its approach amid this digital change, and leapfrog peers through its creation of a digital-led fundraising strategy that engages people worldwide from one centralized team. INDIVIDUAL FUNDRAISING The core function of this role is to support the Single Giving Specialist with fundraising activity across existing single or frequent givers; however, this role will also carry out a range of tasks that will help the wider Supporter Experience team run effectively and efficiently, coordinating across relevant individuals and units as necessary. In addition to supporting the implementation of communications for our largest language market, English, a core requirement of this role is leading in the development of our second and third-largest language markets, Arabic and French. We require someone who is proactive, an excellent team player, highly organized, strong communicator, and has the flexibility to handle a varied workload with a high attention to detail. ACCOUNTABILITIES / RESPONSIBILITIES There are a range of key tasks you will perform. The list below is not exhaustive but we will always take careful consideration to prioritise work to ensure a balanced workload at all times. Supporter Communications Calendar Manage one BAU fundraising campaign from start to finish, with the support of the Single Giving Specialist. Ensure that the single giving communications calendar is delivered on time and without error - create work schedule and proactively coordinate across all relevant units to keep team on track and to deadline. Manage quality control across all supporter communications, ensuring consistency of edits, accuracy of content and messages, and technical troubleshooting. S

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