Head of IT & Infrastructure (Permanent)
Pubblicato il 31-07-2026 - Troi in Milano
For a leading international company operating in the loyalty marketing sector , we are looking for a Group IT Head of Engineering to join its Core Technology team. Our client is a global organization that partners with major retailers and consumer brands to create innovative customer loyalty and engagement campaigns. Through technology, creativity, and data, they deliver large-scale promotional experiences across multiple international markets.
About the Role As Group IT Head of Engineering , you will lead the organization's global infrastructure strategy, driving the transition to a cloud-first environment while ensuring secure, resilient, and high-performing IT services across the business. This is a strategic leadership role combining technical expertise, infrastructure transformation, team management, and operational excellence.
Key Responsibilities Lead the transition to a cloud-first infrastructure model, defining architecture and delivery roadmaps. Manage regional and global engineering and infrastructure programmes. Oversee the implementation and support of IT systems, cloud and hybrid services, databases, and networks.
Ensure the security, resilience, and performance of the global IT infrastructure. Lead and develop the Engineering team, setting priorities and driving successful delivery. Manage infrastructure projects, ensuring delivery within agreed timelines, budgets, and quality standards.
Coordinate engineering workloads, incident resolution, service requests, and project activities. Act as the main technical contact for infrastructure-related initiatives, collaborating with project, security,
and IT leadership teams. Drive continuous improvement through the adoption of new technologies and operational best practices.
Lead infrastructure transformation projects, including data centre migrations and cloud adoption initiatives. Oversee infrastructure lifecycle management, including monitoring, patching, upgrades, and maintenance. Manage technology vendors, managed service providers, and support contracts.
Administer and maintain Microsoft 365, Microsoft Azure, Microsoft Entra ID, Active Directory, VMware vSphere, Microsoft SQL Server, Exchange Online, and related platforms. Develop technical standards, documentation, and operational procedures to support security, resilience, and compliance.
Requirements At least 5 years of experience in IT infrastructure or systems engineering. Proven experience managing enterprise infrastructure projects within complex IT environments. Strong hands-on expertise with: Microsoft 365 Active Directory VMware vSphere/ESXi Microsoft SQL Server Exchange Online Solid understanding of cloud infrastructure, networking, virtualization, and IT security.
Previous experience leading technical teams and managing people. Excellent stakeholder management and communication skills.
Experience managing external suppliers and IT support contracts. Fluent in English and Italian . Ability to take ownership of a global IT infrastructure environment. What's Offered Competitive salary and annual premio. International and collaborative environment. Opportunities for professional growth and career development. #