Graduate Area/Shift Manager, Customer Fulfillment

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When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. The base salary listed corresponds to working on a full‑time basis.

For part‑time hours, the salary will be pro‑rated. Analyse and implement corrective actions to ensure quality and productivity remain consistently high, and business objectives are met across all shifts. Support and lead a team and handle administrative work alongside building and supporting a strong team culture.

Analyse performance and suggest process improvements to optimise work and improve customer service. Collaborate with other managers to standardise shift processes. You’ll work shifts and be based at one of our operational sites.

You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks such as individual escalations, process improvement work, and wide‑scale operational contingency planning.



Working as a key part of the operations team involves collaborating with colleagues in other teams and external partners to make sure you stay on track to meet customer demands and targets.

This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

Completed

University degree before the start date or graduated within the last 24 months. Advanced proficiency in written and verbal English and local language. Relevant experience in performing data analysis.

Preferred qualifications are not required to apply for a position at Amazon.

Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #

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