Front Desk Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/784p30

Based in Florence, Borgo Lifestyle Group is a collection of luxury lifestyle companies united by craftsmanship, creativity, and a pursuit of excellence. Our portfolio includes Borgo Santo Pietro, a 5-star luxury boutique hotel in Tuscany with two restaurants and a holistic spa; the Michelin-starred Saporium Firenze; Seed to Skin Tuscany, our luxury skincare brand known for its Green Molecular Science approach and found in leading spas and retailers worldwide, our sailing Yacht Satori and PN Homes, specialising in the restoration of historic properties in Italy. Driven by innovation, beauty, and meaningful experiences, Borgo Lifestyle Group continues to grow internationally across hospitality, wellness, design, and luxury living.

We are always looking for passionate, talented, and like-minded individuals to join our dynamic team .

We are seeking a passionate and guest-focused Front Desk Agent to join our Front Office team at Borgo Santo Pietro. As one of the first points of contact for our guests, you will play a key role in creating memorable arrivals, seamless stays, and warm departures, ensuring that every interaction reflects the exceptional standards of our estat e.

Responsibilities and Duti es

Welcome guests upon arrival and ensure a smooth and personalized check-in and check-out experie nce.Deliver exceptional guest service throughout the entire stay, handling requests with professionalism, efficiency,



and attention to det ail.Provide accurate information about the estate, its facilities, services, and experien ces.Anticipate guest needs and proactively offer assistance to enhance their s tay.Manage reservations, room allocations, billing procedures, and guest profi les.Handle guest inquiries, feedback, and concerns promptly, ensuring effective resolution and guest satisfact ion.Maintain detailed and accurate records of guest preferences and special reque sts.Coordinate with Housekeeping, Concierge, F&B;, Spa, and other departments to ensure seamless communication and service deliv ery.Uphold LQA standards and actively contribute to delivering a luxury guest experience at all ti mes.

Who you are

You have previous experience in Front Office, Guest Relations, or a similar guest-facing role, preferably within luxury hospit ality.You are proficient in English; knowledge of additional languages is considered a strong adva ntage.You are familiar with LQA standards and understand the importance of delivering service that consistently exceeds guest expecta tions.You are passionate about hospitality and committed to creating memorable guest experi ences.You possess excellent communication and interpersonal skills and enjoy interacting with people from different cul tures.You are highly organized, detail-oriented, and able to multitask in a fast-paced enviro nment.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/784p30