Italy Certification Business Support Advisor (Customer Care)
Pubblicato il 31-07-2026 - Rina in Venezia
**Posting Date**:22 Oct 2025 **City**:Venezia **Location**:Venezia, IT, 30175Roma, IT, 144Rozzano, IT, 20089 **Contract Type**:Permanent **Division**:Mediterranean & Africa Certification **Level of experience**:Junior
- RINA is currently recruiting for a **Italy Certification Business Support Advisor (Customer Care)** to join its office in Venice, Rome or Milan, Italy within the **Mediterranean & Africa Certification** Division. **Mission**
- A Business Support Advisor focus on managing customer requests and plays a crucial role in ensuring smooth customer interactions and efficient business operations.**Key Accountabilities**
- 1.Customer Data Management: - Create and maintain accurate customer records in the database.
- Ensure that customer information is up-to-date and complete.
- Handle customer inquiries related to account information and updates.
- 2. Customer Communication: - Communicate with customers to provide information about products, services, and order status.
- Respond to customer inquiries and resolve issues promptly and professionally.
- Send out communication regarding invoices, payment reminders, and other relevant updates.
- 3. Problem Resolution: - Identify and address customer concerns, working collaboratively with other departments as needed.
- Investigate and resolve billing discrepancies or disputes.
- Ensure a high level of customer satisfaction through effective problem resolution.
- 4. Compliance and Documentation: - Ensure compliance with company policies and procedures in customer interactions.
- Maintain accurate and organized records of customer communications. **Education**
- High School Diploma/GED in Business Administration Finance Management**Qualifications**
- Minimum of 3 years of experience in customer service or a related administrative role.
- Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.
- Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
- Proven ability to handle customer inquiries professionally and resolve issues efficiently.
- Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges.
- Ability to multitask and manage priorities in a fast-paced business environment.
- Knowing Salesforce as a work tool is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools.
- A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction. **Competencies**
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- EARN TRUST - Take everyone's opinion into account and remain open to diversity
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
- PIONEER CHANGE - Actively embrace change and vantaggi from the new circumstances
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
- RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
- At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99._