Site Support Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/784xi2

This is an office based role and the expectation is to be onsite 5 days per week. **Key Responsibilities**
- Support PCs, laptops, telephones, soft phones, mobile and desk handsets, printers, printing devices, smart devices, and digital scanners.
- Ensure all desktop devices are patched and have up-to-date antivirus protection.
- Set up and maintain training and meeting rooms with necessary hardware; manage video and collaborative conference calls.
- Process help desk tickets for employees and contractors; update company systems with knowledge guides, ticket updates, and inventory records.
- Participate in projects and initiatives such as office moves, hardware refreshes, major software rollouts, desktop migrations, security implementations, compliance issues, and standardization of end user services.
- Train and guide staff on hardware and software usage.
- Document resolutions to desktop issues and propose solutions to root cause problems.
- Interact with third-party vendors to resolve specific technical problems.




- Identify opportunities to improve, automate, or simplify processes and systems.
- Provide remote or onsite support to other countries in the EMEA region as required. **Knowledge & Experience**
- Minimum of 3 years in technical support roles for end-users.
- Microsoft Certified Desktop Support Technician (MCDST) certification is a plus.
- Strong understanding of PC hardware, with a keen interest in technology and end-user support.
- Knowledge of Mac OS and Apple iOS is advantageous.
- Advanced level of English (written and spoken). **Soft Skills**
- Excellent communication skills to interact with users of varying technical expertise.
- Proactive, service-oriented attitude.
- Strong ability to prioritize tasks and manage multiple requests simultaneously.
- Effective collaboration with other departments, such as IT, to ensure operational continuity.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/784xi2