CX Excellence Lead: Data-Driven Customer Experience

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/784yk5

Eneba in Italy’s Lazio region is seeking a Customer Experience Operations specialist to own and refine the CX quality framework across customer support interactions. You will analyze feedback, tickets, and data to identify issues and drive improvements.

You will collaborate with Product, Operations and Training teams, build dashboards, monitor metrics like CSAT, CES, NPS, and help translate insights into training and process changes.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/784yk5