Customer Success Lead - Experteer Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/784ymh

Overview

Experteer Overview In this role you drive end-to-end customer success for ABB’s digital platforms and solutions. You act as the technical lead for escalated issues, coordinate cross-functional delivery, and guide pilots, deployments and training to ensure value realization. You partner with Sales and OPCs/operations to align on scope, timing and budget, while feeding feedback into the product roadmap. You thrive in a global, collaborative environment and shape scalable digital solutions that improve productivity and performance.

Responsibilities

- Serve as the L4 technical contact for escalated customer issues and inquiries, delivering timely resolutions.
- Manage the end-to-end customer lifecycle: qualification, discovery, pilots, deployment, go-live and post-go-live support.
- Provide consultative technical assistance to optimize use of digital platforms and solutions.
- Coordinate with Sales to identify customer needs, demonstrate value, and support technical sales efforts.
- Ensure thorough testing, onboarding, rollout, and training for successful adoption.
- Coordinate project execution with OPCs and operations to meet lead times, delivery targets and budget.




- Track customer satisfaction, analyze root causes, and translate feedback into backlog items.
- Contribute to software product roadmap and continuous improvement of digital solutions.

Qualifications

- 10 years of software engineering experience with focus on industrial/digital applications or control systems
- Proven leadership of multi-regional teams in distributed settings
- Enhanced knowledge of AI/ML, Generative AI, and cloud-native applications
- Programming experience in C, C++, C#, Java, .NET, or Python
- Fluent English communication across cultures/time zones
- Willingness to travel to customer sites and ABB offices
- Master’s degree in Computer Science, Engineering, or related field
- Customer-focused mindset and ability to translate needs into digital solutions

Benefits

- Flexible working hours
- Hybrid work options
- Wellbeing support for employees and families
- Welfare plan with personalized services
- Canteen or meal vouchers
- Compensation details and performance-based incentives

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/784ymh