Customer Service Account Support – Inside Out Italy
Pubblicato il 31-07-2026 - Inside Out Italy in Roma
Customer Service Account Support Inside Out Italy About Us We are Inside Out Italy, a leading provider of high-quality tours and authentic travel experiences for international travelers visiting Italy's most iconic destinations. Our mission is to help every guest make the most of their journey through culture, discovery, and meaningful human connections.
With a strong focus on customer experience and operational excellence, we are building a team driven by quality, collaboration, and continuous improvement.
At Inside Out Italy, we believe in a simple principle: treat every customer's experience as if it were your own.
The Role
We are looking for a Customer Service Account Support professional to join our team in Rome.
The successful candidate will support the Customer Service department in the day-to-day management of customer and business partner requests, working closely with the Operations, Ticketing, Sales, and Tour Delivery teams to ensure an outstanding travel experience from booking through to the completion of each tour.
This role requires accuracy, strong organizational skills, a customer-first mindset, and excellent communication abilities.
Key ResponsibilitiesCustomer Support
Handle customer and partner inquiries via email, phone, and chat.
Provide clear and timely information regarding bookings, itineraries, meeting points, amendments, and cancellations.
Deliver prompt, professional, and high-quality customer service while adhering to company standards.
Booking Management
Support the management of bookings and reservation changes.
Verify availability, tickets, and all required documentation.
Work closely with the Ticketing department to ensure the accurate handling of reservations.
B2B Account Support
Assist OTAs, travel agencies, and business partners with operational issues and requests.
Maintain proactive communication with partners to ensure consistently high service levels.
Operational Support
Collaborate daily with the Operations team to resolve operational issues.
Support tour guides and operational staff in managing tour-related challenges.
Customer Experience & Quality
Monitor customer feedback and online reviews.
Report recurring issues and service improvements to management.
Contribute to initiatives aimed at continuously enhancing the customer experience.
Complaint Management
Handle refund requests and customer complaints in accordance with company procedures.
Escalate complex cases to the appropriate department managers when necessary.
Administrative Tasks
Update CRM systems and internal management platforms.
Accurately record all customer and partner communications.
Prepare operational reports and performance statistics when required.
Requirements
At least 1 year of experience in Customer Service, Customer Support, or a similar role.
Previous experience in the tourism industry is highly preferred.
Excellent organizational and problem-solving skills.
Strong attention to detail and accuracy.
Ability to work effectively within a team while managing multiple priorities simultaneously.
Skills
Fluent English (both written and spoken) is mandatory.
Excellent communication and interpersonal skills.
Strong customer-oriented mindset.
Good knowledge of Microsoft Office, particularly Excel.
Experience with CRM systems, ticketing platforms, and customer service tools is considered a plus.
Knowledge of Spanish, French, or German will be considered an advantage.
Ability to thrive in a fast-paced environment with high operational volumes.
What We Offer A stable employment contract with opportunities for professional growth.
Performance-based bonuses linked to both individual and company results.
Company devices and all necessary work equipment.
A 6-day work week, primarily office-based, with the possibility of smart working based on operational needs.
Availability to provide support outside regular office hours during peak seasons or when operationally required.
A dynamic, international, and merit-driven work environment.
Ongoing training and clear career development opportunities toward supervisory and coordination roles.
The opportunity to directly contribute to the satisfaction of thousands of travelers who choose Inside Out Italy each year to experience Rome and Italy's most iconic destinations.
Benefit
Cellulare aziendale
Lavoro da casa
Orario flessibile
Supporto allo crescita professionale