Customer Operations Back Office Expert - Experteer Italy
Pubblicato il 31-07-2026 - Experteer Italy in Lombardia
Experteer Overview
In this role you will oversee complex order processing and ensure policy compliance while tackling high-level operational challenges. You’ll lead process-improvement initiatives to boost productivity and customer satisfaction in a multinational setting. You will provide advanced troubleshooting for technical order issues and mentor junior associates, shaping robust documentation and best practices. Your work will rely on cross-functional collaboration and data-driven insights to drive impactful improvements.
Retribuzione / Benefits
- Oversee complex order processing tasks and ensure compliance with policies
- Resolve high-level operational and administrative problems
- Lead initiatives for process improvement and increased efficiency
- Provide advanced troubleshooting for technical order issues
- Train and mentor junior associates
- Develop and maintain detailed documentation of processes
- Analyze operational data to drive improvementsCoordinate with departments to streamline processes
- Assist in the development and implementation of best practices
- Act as a resource for resolving the most challenging customer issues
Responsabilità
- Leadership and Mentoring: ability to train and guide junior associates
- Complex Problem Solving: proficient in resolving high-level operational issues
- Process Improvement: skills in identifying and implementing process improvements
- Advanced Troubleshooting: expertise in solving technical and highly complex issues
- Data-Driven Decision Making: using data to drive operational improvements
- Detailed Documentation: maintaining comprehensive documentation of processes and improvements
- Interdepartmental Collaboration: working seamlessly across departments for operational efficiency
- Customer Satisfaction: ensuring high levels of customer satisfaction and loyalty
- Multinational experience
- SAP familiarity
- Project management principles
- Strong proficiency in Microsoft Excel
- Handling/processing data files
- Willingness to travel
Requisiti fondamentali
- Hybrid work arrangement
- Travel opportunities