Technical Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/786uuu

ppDescrizione dell'offerta di lavoro Job description: Role Summary Our client is seeking a Dutch-speaking Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders across the Benelux region.
The role focuses on troubleshooting hardware and software issues, supporting product implementation, delivering technical training, and ensuring a high level of customer satisfaction.The successful candidate will possess strong technical aptitude, excellent communication skills, and the ability to manage multiple priorities within a dynamic technology environment.
/p h3Key Responsibilities /h3 ul liProvide technical support via phone, email, and chat to customers, partners, sales teams, and internal stakeholders.
/li liDiagnose and resolve hardware, software, connectivity, installation, and configuration issues.
/li liSupport system administration activities including database setup, user management, reporting, and platform configuration.
/li liTroubleshoot network communication issues and application-related concerns.
/li liCoordinate product return, replacement, and exchange processes with internal teams.
/li liDeliver product and technical training to customers, partners, and resellers.
/li liInvestigate and resolve customer complaints effectively and professionally.
/li liEscalate critical or recurring issues to management and appropriate internal departments.
/li liMaintain data confidentiality and security standards.
/li liCollaborate with cross-functional teams to support operational and strategic initiatives.
/li liKeep current with product updates, technology developments, and industry trends.
/li /ul h3Experience /h3 ul li1-3 years of experience in technical support, customer support, helpdesk, service desk,



or a similar troubleshooting environment.
/li liDiagnosing and resolving technical hardware and software issues.
/li /ul h3Language Requirements /h3 ul liProfessional proficiency in Dutch.
/li liStrong verbal and written communication skills in English, Dutch.
/li /ul h3Technical Requirements /h3 ul liKnowledge of technical troubleshooting methodologies.
/li liWorking knowledge of SQL, Python, C#, JavaScript, or similar programming languages.
/li liFamiliarity with data warehousing and analytics platforms.
/li liAdvanced Microsoft Excel skills, including pivot tables and reporting.
/li liProficiency in Google Workspace or similar business productivity tools.
/li liUnderstanding of databases, system configuration, and network communications.
/li /ul h3Soft Skills /h3 ul liStrong customer service orientation.
/li liExcellent analytical and problem-solving abilities.
/li liEffective communication and interpersonal skills.
/li liStrong organizational and multitasking capabilities.
/li liAbility to manage multiple priorities in a fast-paced environment.
/li liTeam-oriented mindset with strong collaboration skills.
/li liAdaptability and willingness to learn emerging technologies.
/li /ul h3Qualifications /h3 pRequirements EducationDiploma or Degree in Computer Science, Engineering, Information Technology, or a related technical discipline.
/p h3Why is This a Great Opportunity /h3 h3Benefits Perks /h3 ul liFlex working arrangements /li liHome office reimbursement programme /li liElectric vehicle purchase incentive programme /li liMedical benefits for you and your family members /li liOnline learning and networking opportunities /li liSubsidised fitness membership /li liCo-pay tuition reimbursement /li /ul /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/786uuu