Coordinator - Customer Experience

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78880p

Equip Outdoor Technologies Ltd specialise in the design and marketing of technical outdoor clothing and equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world. Equip Outdoor Technologies own and operate two leading aspirational outdoor brands Rab and Lowe Alpine. The Equip Head Office is based just outside The Peak District National Park off jct28 of the M1 corridor.

For further information on Equip please visit our website at www.equipuk.com

Equip Outdoor Technologies Canada Inc. is the Canadian office, based in Montreal, which operates the Rab® brand.

Great opportunity to join our team as Coordinator – Customer Experience!

This is a tempo parziale role working 30 hours per week Monday – Friday and forms part of the Customer Experience Team, based in Montreal, Canada.

You will provide compelling, world-class customer service to a rapidly growing Rab customer base. Working as part of the Global B2C Customer Experience Team within the General Sales Office, this high-profile role will see you as first point of contact for many Rab customers.

Key Responsibilities of the Coordinator – Customer Experience (including but not limited to):

- Provide quick, accurate solutions to customer problems and follow up to ensure a happy resolution
- Process regular admin tasks such as credits/invoices/pro formas on Business Central (BC), customer refunds via Magento
- Manage relations and respond to inquiries from ProLink




- Go the extra mile to engage customers and build trust and community through open and authentic communication
- Work with internal teams and external vendors to resolve customer order and product issues
- Proactive management of Pro Deal applications
- Deliver channel appropriate customer service (YOTPO, Phone, Zendesk, etc)
- Lead product review moderation and Q&A; through the YOTPO review platform
- Regularly log and feedback to the Global Customer Experience Manager regarding customer needs and product feedback. Making recommendations on how to reduce customer complaints
- Assist customers to self-serve by looking at improving navigation and support material on our websites
- Represent the brand voice and company culture in all customer interactions
- Ad hoc tasks such as helping other departments during quiet times

To join us you must have:

Essential

- Outdoor Experience – you will be active in the outdoors and have a thorough understanding of how Outdoor Clothing and equipment affects your comfort/performance in the outdoors depending on the weather and activity being participated in.
- Experience providing high-quality customer service within a retail, e-commerce, or customer support environment.




- First rate communication skills at all levels
- Excellent organisational skills—you are proactive, responsive and able to simultaneously manage multiple projects and commitments
- Passion and a genuine care for customer experience and customer support
- Ability to actively listen, understand, and resolve customer issues in an empathetic and diplomatic manner
- Attention to detail and accuracy in record keeping
- Ability to work collaboratively across departments.
- Knowledge and use of another language, verbal and spoken (French and English)

Desirable

- Previous experience utilizing a ticket system (e.g. Zendesk)

Salary and Benefits:

- Salary $56,650 CAD per annum pro rata commensurate with qualifications, skills and experience
- Hybrid working (discretionary basis, determined by business need) as well as an early finish on Fridays!
- Employee Benefits Platform
- Employee Wellbeing Programme
- Free, unlimited access to LinkedIn Learning training resources
- Great staff discounts on our Rab and Lowe Alpine products
- Casual dress code

Closing date for applications is 16 August 2026

For general enquiries please contact: (email hidden)

Strictly No Agencies please

Our people are part of one team that is geared to achieving success for the company, and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff.

We are looking for people who are passionate about and can help live our values of

Synergy, Ingenuity, Ambition, Determination and Integrity.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78880p