Channel Partner Engagement Manager
Pubblicato il 01-08-2026 - YDU JC Air Cond & Ref Inc.- Dubai in Italia
This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.
Responsibilities
What will you do
You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets.
The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers.
You will be a key member of our Channel customer eco‑system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy.
How will you do it
- Manage relationships within the retailer including, but not limited to, category management,
loss prevention / asset protection, store operations
- Conduct regular audits to ascertain success of program deployment and identify opportunities for program expansion
- Collate records and report progress internally and externally
- Work as a team member and communicate at all levels
- Produce accurate and timely reports
- Review monthly targets for inspection performance and response times
- Interact with customer reporting interfaces
- Improve customer service delivery
- Interface with customer service desks
- Attend customer performance meetings
- Support Channel Account managers and sales management
- Identify and investigate solutions to retail business challenges
- Provide quick turnaround support for business as usual (BAU) customer requirements, resulting in quotations being issued and orders being received and processed in a timely manner
Qualifications
- Appropriate experience in a Channel / Indirect