Manager, customer success
Pubblicato il 01-08-2026 - Docebo in Italia
The Adventure Ahead As our Manager of Customer Success for SEEMEA and DACH, you are the strategic captain leading a high‐performing team across these vibrant, diverse markets. You will transform complex customer challenges into educational victories, ensuring our clients throughout Southern and Eastern Europe, the Middle East, Africa, and German‐speaking regions achieve massive business impact. Your mission is to foster a culture of excellence and local expertise, proving that with the right AI‐powered learning strategy, our customers' potential is truly limitless. Day‐to‐Day Lead the Charge: Execute a high‐impact Customer Success strategy that aligns perfectly with Docebo's global vision and specific SEEMEA/DACH regional objectives. Coach for Greatness: Manage and mentor a team of Success professionals, providing the guidance and support they need to deliver exceptional customer experiences. Measure What Matters: Define and monitor clear KPIs and metrics to track team performance and ensure we are consistently hitting our retention and growth targets. Bridge the Borders:
Foster a customer‐centric culture that promotes knowledge sharing and collaboration across different geographical regions and internal departments. Advocate for Success: Build and maintain deep relationships with key customers, acting as a strategic advisor to help them maximize their investment in Docebo. Refine the Playbook: Develop and implement standardized processes and best practices that drive efficiency and scalability within our regional success operations. Harness the Data: Utilize customer success platforms to monitor account health and proactively identify opportunities for process automation and improvement. Your Superpowers Proven Captain: You bring at least 3‐5 years of leadership experience managing customer‐facing teams, ideally within a B2 B Saa S environment. Linguistic Virtuoso: You are fully fluent in both Italian and English, enabling you to navigate complex business conversat