Customer Service Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/789knd

The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding and looking for a Customer Service Advisor to join us in our Paris or Munich Office.
The Role
You'll be joining our scale-up journey as a Customer Service Advisor, where you'll work closely with both the Collecting Cars and Watch Collecting businesses, providing excellent customer service locally across the EU and internationally, whilst helping us continue to shape and mature our support capabilities. With your prior experience in a customer facing role, you'll have a focus on assisting our customers with their enquiries both pre and post-auction, engaging in pro‐active customer outreach, whilst playing a crucial role in identifying improvements in our processes and identifying sales opportunities with clients to maintain customer retention.
Responsibilities




Respond promptly and professionally to customer inquiries via email and phone, addressing a wide range of questions related to watch and car auctions.
Conduct pro‐active customer outreach to anticipate client needs, ensure a seamless experience, and foster ongoing engagement.
Cultivate and maintain strong relationships with both sellers and buyers, building trust and rapport to ensure positive auction experiences.
Accurately record and track all customer interactions, case details, and relevant information within Salesforce.
Proactively identify and resolve customer issues, identify repeat problems or trends, and escape accordingly to the appropriate teams/heads as needed.
Provide support to the various consignment teams during live auctions, assisting with customer requests and ensuring a seamless auction process.
Contribute to process continuous improvements within the customer service team,

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/789knd