IT Help Desk Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78aph5

As an IT Help Desk Specialist, you are the first point of contact for our internal and external users when they have technical requests or issues. You ensure that IT problems are resolved quickly, courteously and reliably – you are responsible of an initial assessment of more complex cases and forward them to the appropriate department. In this way, you play a key role in ensuring the stability of our IT systems and the satisfaction of our employees.
YOUR RESPONSIBILITIES
Receiving and handling IT support requests via the ticketing system
Error analysis and troubleshooting in hardware and software
Setup, preparation and management of workstations (PCs, printers, mobile devices)
Installing, maintaining, configuring and deploying standard software via Microsoft Intune
Initial assessment and forwarding of more complex cases to 2nd‐level support
Documenting solutions and processes in the ticketing system and contributing to the creation of a knowledge base
Supporting IT projects and participating in roll‐out activities




YOUR QUALIFICATIONS & SKILLS
Completed education in the IT field, such as technical high school diploma or bachelor's degree in computer science
Previous professional experience in IT in support or help desk is an advantage
Good knowledge of Windows operating systems, Microsoft 365 and common hardware components
Basic understanding of networks (TCP/IP, VPN, WLAN)
Customer- and solution-oriented mindset
structured work style and a passion for solving technical challenges
Good knowledge of English, Italian and/or German
OUR COMMITMENT
Innovative work environment in a young, dynamic team
High-tech projects in the future-proof sector of e-mobility
Opportunities for advancement in a growing company
A wide range of further training opportunities
Attractive premio system and performance-related pay
Additional company benefits
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78aph5