Field Service Delivery Supervisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78awxl

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are looking for Field Service Delivery Supervisor to join our team in Milan, Italy
Role Statement
To assure installation, service and repair of Company products at customer premises, maintaining relations with customer, salesman, distributors and others within his/her area.
Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area, including safety audits.
Improve overall customer satisfaction in the assigned area.



Maintains overall customer satisfaction through the direction and performance management of all field associates in the Area.
Has responsibility for implementing and aiding in the development of all operating procedures, plans, programs. Responsible for efficient allocation of Human and Capital resources. Emphasis on achieving results through the proper selection, development, evaluation and leadership of associates within the Area.
Be key element in incident resolution and active part of escalation path supporting both operational and commercial effort.
Control and constantly improve efficiency of CEs and Subcontractors in the assigned area.
Cooperate with Service Sales Engineers to achieve sales objectives.
What kind of work will you be doing?
Assist dispatching team with the organization of works.
Ensure spare parts are properly accounted for using established parts procedures and be responsible for van stocks inventory and ensures van stock transaction discipline.
Being a reference point for key custome

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78awxl