Client Development Director Europe

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78b6zt

In this role you will define and lead the European Client Development strategy to grow the client base, deepen engagement, and boost loyalty across Europe. You will align CRM, Clienteling and Private Client efforts with the broader business vision, working with Retail and cross-functional teams to embed a client-centric culture. You will oversee a multi-market team and partner across functions to deliver measurable impact and elevate the Fendi client experience. This is a high-impact role at the intersection of data, personalization and luxury retail across Europe.
Define and lead the European Client Development strategy aligned with the business plan
Set KPIs across acquisition, engagement, retention, loyalty and VIC development
Leverage data, CRM analytics and market insights to identify growth opportunities
Monitor performance and ROI of Client Development across Europe
Define CRM and Clienteling framework and promote best practices across markets
Drive client engagement through campaigns, events, personalization and experiences
Ensure a consistent and elevated client experience across physical and digital touchpoints
Lead recruitment, development and retention of high-end clients and VICs




Build VIC culture across the European retail network and align Private Clients Relations with Retail
Oversee VIC initiatives leveraging Roman heritage to create a distinctive client experience
Lead and empower the Client Development team; partner with European Retail Managers to translate strategy into action
Share best practices across the European retail network and with HQ teams
Collaborate with Retail, Omnichannel, Digital, Marketing and Client Services to create a seamless client strategy
8+ years in Client Development, CRM, Retail, Omnichannel or related function, ideally within luxury
Proven experience leading client strategy across multiple markets and an international retail network
Strong commercial and strategic mindset with the ability to translate data into growth
Expertise in CRM, Clienteling, client engagement, PCR and VIC development
Proven leadership and stakeholder management in a complex international environment
Excellent analytical, communication and influencing skills
Entrepreneurial, proactive and results-oriented mindset
Passion for luxury, fashion, culture and evolving client behaviors
Fluent in English; additional European languages are a plus
Willingness to travel regularly across Europe

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78b6zt