Shared Service Delivery Unit Professional
Pubblicato il 01-08-2026 - Altro in Italia
Experteer Overview In this role you will help design and scale a Shared Service Center model across multiple European locations, focusing on performance management, automation, and AI‐enabled improvements. You will coordinate cross‐country teams, define KPI dashboards, and oversee end‐to‐end implementation to enhance efficiency and transparency in service delivery to Business Units. This is a strategic, transformation‐focused role with broad international exposure and direct impact on core operations. You will drive standardization, monitor SLAs, and contribute to a growing, globally operating function.
Retribuzione / Benefits Coordinate data collection across geographies with consistent definitions and reporting
Support development of performance management framework and monitor SLAs and KPIs
Prepare executive‐level performance reviews with insights and recommendations
Contribute to executive dashboards and KPI packs for governance materials
Manage projects for automation, AI‐enabled solutions, and process optimization
Support standardization and harmonization across geographies and service lines to improve efficiency and consistency
Responsabilità 4‐6 years in transformation, performance or analytics‐driven initiatives within complex operations
Exposure to PMO‐type structures is a plus
Fluency in English mandatory; Italian and/or French a plus
Bachelor's degree in Economics, Business Administration or STEM
Ability to work at intersection of analysis, execution and governance
Experience supporting senior stakeholders and cross‐functional teams
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