Customer Operations Back Office Expert

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78bnbf

Experteer Overview In this role you will oversee complex order processing and ensure policy compliance while tackling high-level operational challenges. You'll lead process-improvement initiatives to boost productivity and customer satisfaction in a multinational setting. You will provide advanced troubleshooting for technical order issues and mentor junior associates, shaping robust documentation and best practices. Your work will rely on cross-functional collaboration and data-driven insights to drive impactful improvements.
Retribuzione / Benefits Oversee complex order processing tasks and ensure compliance with policies
Resolve high-level operational and administrative problems
Lead initiatives for process improvement and increased efficiency
Provide advanced troubleshooting for technical order issues
Train and mentor junior associates
Develop and maintain detailed documentation of processes
Analyze operational data to drive improvementsCoordinate with departments to streamline processes
Assist in the development and implementation of best practices




Act as a resource for resolving the most challenging customer issues
Responsabilità Leadership and Mentoring: ability to train and guide junior associates
Complex Problem Solving: proficient in resolving high-level operational issues
Process Improvement: skills in identifying and implementing process improvements
Advanced Troubleshooting: expertise in solving technical and highly complex issues
Data-Driven Decision Making: using data to drive operational improvements
Detailed Documentation: maintaining comprehensive documentation of processes and improvements
Interdepartmental Collaboration: working seamlessly across departments for operational efficiency
Customer Satisfaction: ensuring high levels of customer satisfaction and loyalty
Multinational experience
SAP familiarity
Project management principles
Strong proficiency in Microsoft Excel
Handling/processing data files
Willingness to travel
Requisiti fondamentali

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78bnbf