Telemarketing specialist
Pubblicato il 01-08-2026 - Informatica / Software in Lecco
MAIN RESPONSIBILITIES We are looking for a Telemarketing Specialist who is proactive, customer-oriented, and passionate about building relationships through effective communication. In this role, you will directly contribute to pipeline growth by supporting demand generation and lead qualification activities, with a concrete impact on business opportunities and revenue development. by managing qualification calls, campaign follow ups, customer invitations, and engagement activities to strengthen customer relationships and identify business opportunities.
YOUR JOB – What would be your responsibilities? Conduct qualification calls to assess customer needs, interests, and business potential
Perform follow-up and recall activities related to marketing and commercial campaigns
Contact customers and prospects to promote events, webinars, workshops, and company initiatives
Manage invitation campaigns and attendance confirmations for corporate events and marketing activities
Manage and work on contact lists generated from digital marketing campaigns (inbound and outbound leads)
Update and maintain customer information within the CRM system
Collect and record relevant customer feedback and market insights
Support customer engagement and retention initiatives through proactive communication
Monitor telemarketing activities and prepare regular reports on outcomes and key metrics
Ensure a professional and positive customer experience during all interactions
Contribute to the achievement of campaign and business objectives
YOUR PROFILE – Qualifications High school diploma, ITS qualification, or higher education in Business, Marketing, Communications, or a related field, or equivalent professional experience
Previous experience in telemarketing, customer service, inside sales, or customer engagement activities is preferred
Familiarity with CRM systems (HubSpot)
Excellent verbal communication and interpersonal skills
Strong listening skills and ability to engage customers effectively
Customer-oriented mindset and professional telephone etiquette
Ability to prioritize tasks effectively
Strong organizational and time management skills
Ability to work independently and collaboratively within a team environment
Good analytical and reporting skills
High attention to detail and accuracy in data management
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Good knowledge of English, both written and spoken
Location: Italy – Lecco/Hybrid
You will also get: Continuous Learning
Regular performance reviews
Professional development
Buoni pasto
Welfare Card
Working Anniversary Celebrations
IT devices (pc and smartphone)
Flexitime
Smartworking
We welcome applications from all genders, ages, nationalities, and protected categories in compliance with Italian Laws 903/77 and 125/91 and Legislative Decrees 215/03 and 216/03.
Personal data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) for recruitment and selection purposes.
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