Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78by6h

This role strictly requires 100% on-site attendance at our Lisbon facilities. Please note that work-from-home options, remote setups, or hybrid schedules are fully unavailable under any circumstances. Candidates must be fully committed to working on-location in our Lisbon office.

Position Overview & Welcome

Are you a fluent Italian speaker eager to embark on an exciting new career journey in one of Europe's most lively, sun-bathed capital cities? We are looking for energetic, team-minded professionals to join our dynamic, multicultural group working on-site in Lisbon!

Core Daily Responsibilities

In your role as an Italian Customer Support Specialist, you will act as the primary voice of our brand, ensuring our Italian-speaking customer base receives exceptional service. Your daily duties will include:

- Multichannel Communication: Handling incoming client inquiries through phone calls, emails, and live chat messages with high efficiency and care.
- Troubleshooting & Support: Identifying user issues, resolving account questions, and guiding customers step-by-step toward effective solutions.
- CRM Data Entry: Logging accurate details of customer contacts, feedback, and open support tickets into our centralized database.
- Product Knowledge: Staying thoroughly informed on platform updates, company policies, and support software to deliver accurate guidance.
- Meeting Key Targets: Consistently achieving or surpassing your individual performance metrics (KPIs) while maintaining excellent service quality.

Candidate Profile & Qualifications

Language Requirements

- Italian: Excellent, fluent mastery in both spoken and written formats.
- English:



Professional working proficiency (B2 level or higher) to collaborate smoothly with international team members and management.

Key Competencies

- Interpersonal Skills: Outstanding communication habits, active listening skills, and a genuine passion for helping clients.
- Technical Aptitude: Comfortably multi-tasking across several web browsers, ticketing systems, and database tools at the same time.
- Adaptability: A positive approach to working in a fast-moving workplace, including readiness for rotating shift schedules.
- Legal Eligibility: Possession of EU citizenship or a valid, full-time work permit valid within Portugal.

Salary Packages & Accommodation Choices

We offer two distinct compensation structures depending on how you prefer to set up your living arrangements:

- Package Option A (Self-Managed Housing): A gross monthly salary of €1,340 for individuals who choose to find, rent, and manage their own apartment.
- Package Option B (Company-Provided Accommodation): A gross monthly salary of €1,060 for those who opt to utilize company-arranged housing.

Relocation Assistance & Extra Perks

- Flight Reimbursement: Complete financial coverage for your airfare to Lisbon to ensure a smooth transition.
- Corporate Housing: A private bedroom inside a fully furnished, shared company apartment for employees selecting Option B.
- Covered Utilities: Full payment of routine household utilities—such as water, electricity, and gas—handled directly by the employer under the housing plan.
- Career Growth & Work Culture: Fully paid initial training programs, clear internal pathways for career advancement, and regular, company-funded social events and team activities.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78by6h