Sr. Front Desk Hospitality Agent
Pubblicato il 01-08-2026 - Altro in Italia
Sonder is a global hospitality brand that provides premium, design‐forward apartments and boutique hotels, supported by a tech‐enabled platform delivered through a single integrated experience.
Responsibilities Serve as the face of Sonder, creating a memorable first impression for guests, visitors, and partners from the front desk.
Guide guests through the technology‐rich Sonder experience, encouraging use of the app and self‐service features.
Communicate with guests in‐person and via digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable stay.
Own guest issues from identification to resolution and accommodate requests whenever possible.
Collaborate with front desk staff and remote service teams to handle all guest interactions with the highest level of professionalism.
Prioritize and delegate tasks to complete front desk operations and act as a point of contact for escalated situations when a manager is unavailable.
Assist with training and mentorship of Front Desk Hospitality Agents.
Maintain cleanliness and organization of guest‐facing and back‐of‐house spaces, supporting the overall welcoming environment.
Support back‐of‐house activities such as housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
Support multiple properties in the local market, including breakfast buffet set‐up and service when applicable.
Perform administrative tasks to keep operations running smoothly and contribute to continuous improvement in the guest experience.
Qualifications Demonstrated experience in hotels, restaurants, or customer‐facing hospitality or service roles.
Experience using customer communication software such as Salesforce.
Personable, service‐oriented, and positive; comfortable speaking with guests in‐person and online.
Excellent problem‐solving skills with a proactive approach to guest needs.
Strong computer literacy and writing skills, comfortable switching between multiple desktop an