Service delivery manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78c7a6

Overview Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses. For our Helicopters Division we are looking for a Service Delivery Manager. Responsibilities Act as day by day main contact for each Customer providing timely responses to their needs; Understand Customer operations and needs, to identify the proper level of service performances to be monitored; Decide the best approach towards the Customer in resolving operational issues,



both in terms of feasibility, time schedule and cost impact; Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives; Organize periodic visits at Customer, together with the relevant Technical Representative; Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets; Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs; Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and Contractual requirements. Essential Knowledge & Experience Previous 5/10 years' experience in Defense/ Aerospace / Automotive or equivalent Hi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78c7a6