At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are seeking a Field Service Engineer who will play a pivotal role supporting our growing customer base in Italy and travels in EMEA region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. Experience with troubleshooting issues with complex laboratory equipment involving chemistry, software and hardware is a must. This role will report to Senior Field Service Manager EMEA and will be a Italy, preferred Milano or Northern Italy region based role with travels in the EMEA region.
Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers

Interacting with customers to offer and assist in service contract sales and other service products
Assessing maintenance/service needs and implementing a plan of action for instrument service
Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
Utilizing service CRM software to accurately document work in a timely manner
Frequent travel inside EMEA Region
Bachelor's Degree or MS with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
Excellent verbal and written communications skills, inclu

Field Service/Customer Service Engineer

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